Marina Maffia Email & Phone Number

Remote

Turnitin is a global software company that strives to ensure the integrity of global education and meaningfully improve learning outcomes.● Create copy and microcopy for menus, labels, error messages and other UI elements.● Create instructional guidance for complex workflows across multiple user roles.● Collaborate across teams to ensure copy and guidance meet business objectives and user needs.● Develop precise, consistent nomenclature for tools and applications.● Ensure digital copy complies with brand standards, style guide, and legal parameters.● Work closely with UX designers, product managers, developers, and other stakeholders to deliver on a diverse set of content needs, priorities, and user experiences and advocate for users and UX best practices.● Establish a consistent voice and tone across our end to end experiences with documented guidelines and tools.

Cedar Knolls, New Jersey

MAIN is the organizational branch of a cost-sharing consortium consisting of 38 public libraries located in Morris, Somerset and Warren counties.● Authored a software support manual with over 100 pages used by staff at 38 public libraries.● Implemented and maintained staff and public knowledge bases with over 200 articles.● Created in-house technical support content for third-party software.● Recorded and edited instructional videos with screen-capture software.● Developed technical policy document of Standard Operating Procedures.● Created instructional and training materials in multiple mediums.● Documented internal IT department processes and procedures.● Demonstrated ability to quickly learn and master workflow processes.

Florham Park, New Jersey

● Created attractive public-facing marketing documents and graphics.● Developed educational workshops on library databases.● Wrote easy-to-follow instructional material for staff.● Maintained and developed content for Wordpress website.● Researched and reported on new potential technologies.

Denville, Nj

● Created documentation to help new staff members maintain Wordpress website.● Performed a major redesign of the website.● Fixed encountered problems in the functioning of the website front and back end.● Provided technical support and maintenance to staff

Rockaway, Nj

Authored documents to help staff members link and process library materials.Installed hardware and software to public PCs when applicable.Used the Polaris ILS system to check out and return items for patrons.Worked in a mostly independent setting with little supervision.

Succasunna, Nj

Taught and authored content for informational workshop on how to use computer software.Wrote documents to help staff members use features in the Polaris ILS system.Used the ILS system to check out and return items for patrons.Fixed nonfunctional patron computers in a timely manner.Maintained updates on public PCs.

Bachelor Of Arts (B.A.), English Language And Literature, General, 3.9

Activities and Societies: Zeitgeist Literary MagazineCreated, edited and designed content for literary magazine.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies