Marina Stima Email & Phone Number

Wilmington, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Somerville, Massachusetts, United States

Boston, Massachusetts, United States

• Manage implementation and long-term relationship for Abacus’ flagship enterprise client while also managing the relationships with cross-functional project team members • Built and continue to manage the Customer Success SharePoint site as part of developing new CSM processes • Create monthly SLA dashboards for Senior Leadership and my client which capture and analyze any contractual obligations we may be liable for• Lead the implementation efforts for the new CRM system which is intended to improve client communications as well as ticketing processes• Created Abacus’ first Quarterly Business Review presentation to be presented to our flagship enterprise client• Assisted the training team with developing internal and external onboarding curriculums

• Managed implementations and long-term relationships for Obstetric practices which helped them comply with ACOG recommended guidelines• Developed a New Hire Onboarding methodology to be used to train future Customer Success division new hires• Lead a research project with a pharmaceutical company alongside the CEO and COO of Dorsata• Developed the Customer Onboarding Playbook to be used for all implementations moving forward • Reviewed and provided recommendations for improving all training materials including eLearning video modules

Watertown, Massachusetts

• Managed multiple simultaneous health information system implementations for large and enterprise practices across the country which helped them improve patient care while increasing revenue• Lead cross-functional project team members through completion of tasks and ensured all deadlines are met to ensure a successful implementation • Managed up to 7 associates at any given time helping them learn and develop their skills on various implementation projects• Worked directly with the clients’ C-Suite executives as well as end users to implement strategic initiatives and develop processes • Assessed the scope and risks throughout the implementations to provide direction on scope changes and risk mitigation strategies• Conducted on-site trainings for the client’s project teams at the onset of each project and to the Billing/Financial staff at the conclusion of it• Coached and supported newly hired Project Associates

Watertown, Ma

• Managed multiple simultaneous health information system implementations for large and enterprise practices across the country which helped them improve patient care while increasing revenue• Lead cross-functional project team members through completion of tasks and ensured all deadlines are met to ensure a successful implementation • Managed up to 7 associates at any given time helping them learn and develop their skills on various implementation projects• Worked directly with the clients’ C-Suite executives as well as end users to implement strategic initiatives and develop processes • Assessed the scope and risks throughout the implementations to provide direction on scope changes and risk mitigation strategies• Conducted on-site trainings for the client’s project teams at the onset of each project and to the Billing/Financial staff at the conclusion of it• Coached and supported newly hired Project Associates

Watertown, Ma

• Managed implementations for several complex large medical practices as the Project Manager• Received an Extra Mile award in 2015 for all the hard work done on projects as a new Project Manager• Worked with other Project Managers in a Project Associate capacity to implement athenahealth solution for large and enterprise medical practices across the country• Assisted with weekly status calls and hosted content specific work stream calls as the Project Associate on the given projects• Conducted on-site trainings to ensure all staff were well versed in using athena prior to Go Live

Boston, Massachusetts

• Managed email campaigns using Act-On marketing automation software and Salesforce.com• Managed all of company's social media outlets by updating the content on daily bases• Managed company’s Google Ads and LinkedIn Ads• Updated and maintained the Marketing materials such as brochures and handouts using Adobe Illustrator• Assisted with the planning and execution of company’s Forums and Symposiums as needed

Boston, Ma

• Headed up a Producer Relationship Management team assembled to identify the best way to conduct business with brokers and wholesalers• Developed content and managed company’s social media profiles• Planned and executed all conference and trade show appearances• Developed and actively maintained a sales calendar containing key information and dates for all prospects• Initiated and managed a re-design of the company website while also made regular day-to-day updates• Updated and perfected all marketing materials including brochures, PPTs and trade show giveaways

Danvers, Ma

• Developed and implemented programs by conducting planning calls, coordinating agendas, content, and program participation of speakers• Strategically problem solved, coordinated with staff, speakers, and vendors on specific projects• Collaborated with various internal departments such as Marketing, Editorial and Creative to produce high-quality events• Was asked to work on additional projects due to great work ethic, attention to detail and knowledge• Improved customer experience by initiating a template redesign project

• Developed expertise in life insurance laws, underwriting guidelines and contract language• Promoted to a Supervising Agent after four months• Managed a team of three entry level associates and taught two-hour training classes for new agents twice a week• Excellent client and prospecting skills led to abundant leads and referrals – on average 70% more referrals than most other agents and 6-8 appointments a day

• Recruited for Marketing and Production Head Intern while in a Marketing Intern position due to excellent Photoshop skills and the ability to quickly pick up new skill • Created virtual booths for on-line events and trade shows using Photoshop• Using Salesforce.com and the company database, compiled, organized, and imported/exported reports, contacts, and registrations for the virtual events• Developed excellent customer service skills while answering questions from dozens of attendees throughout the day and resolving any technical difficulties that they were having • Initiated technology testing with all the speakers prior to presentations to avoid any hardware and software glitches during live presentations• Managed web page administration details and virtual environments for all two-day virtual events• Researched and contacted speakers for virtual events and trade shows

• Made cold-calls to companies in Salesforce.com to assess their software needs and preferences• Surveyed trade show attendees and analyzed the results which were then presented to upper management to determine next steps • Won first place in an internal marketing competition to develop strategy to promote company name

Newton, Ma

• Singlehandedly researched over 300 companies to identify potential clients for further action• Made cold-calls to software companies identified by management and successfully scheduled conference calls and meetings with C-level management