Marin Bocsanean Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Cataluña, España

Qonto is the leading European business finance solution. It simplifies everything from everyday banking and financing, to bookkeeping and spend management. Qonto energizes SMEs and freelancers so that they can achieve more.A few figures about Qonto:- Alexandre Prot and Steve Anavi created Qonto in July 2017- 500+ happy Qontoers (And we're hiring more!).

Barcelona, Cataluña, España

Barcelona Area, Spain

Project: eDreams Odigeo- Inspired a team of more than 20 members to overcome their daily challenges by providing appropriate support.- Fostered teamwork by embracing diversity and by ensuring a clear and constructive communication.- Boosted productivity 15% by monitoring KPIs, coaching and by giving feedback on a regular basis.- Achieved a 10% improvement.

Barcelona Area, Spain

Responsible for:- Consolidated the development of the EN Team by monitoring the business KPIs.- Accelerated the productivity improvement by providing coaching and constructive feedback.- Reduced AHT 120 by remodelling the Amadeus documentation.- Organized the daily workflow by delegating tasks and ensuring that all employees understand their duties..

Barcelona E Região, Espanha

Responsible for:- Provided 1st class customer service by taking responsibility for Spanish and Portuguese calls.- Achieved all KPIs in a regular basis by answering up to 70 calls per day.- Contributed to customer satisfaction by dealing with all passengers enquiries.- Maximized revenue by generating more sales of flights and extra services. In average +15%.

Liverpool, Reino Unido

• Taking responsibility for the hotel and its operations as a Duty Manager
• Supervising the activity of the night porters
• Dealing with all guest enquiries and complaints
• Dealing with bookouts
• Setting up conference facilities
• Dealing with advance purchases

Londres, Reino Unido

Faro Airport

Vilamoura

• and 01.04.2013 – 15.07.2013
• Delivering exceptional guest service to all internal and external customers and guests,
• Performing the check in/out function in a warm and efficient manner,
• Answering the phone in a polite and professional manner,
• Dealing with all guest request and queries,
• Performing other reception duties.

Hospitality Management, Hospitality Administration/Management

Hospitality Management degree helped me to develop fundamental knowledge of hospitality laws, sanitary guidelines, finance skills.

Licence Tourisme, Hôtellerie Et Loisirs, Hotel/Motel Administration/Management

Erasmus Mundus Program – Hospitality Management. The Erasmus experience helped me to improve my communications and interpersonal skills.