Practice ManagementBuild organisational culture & work environmentFacilitate communication - internal/external stakeholdersDevelop/implement/monitor/prioritise protocol & procedureApply business knowledge to ensure operational efficiency & profitabilityManage financial records/accounting practices/revenue/financial strategies to ensure profitabilityAllocate file work - LawyersImplement & ensure process automation Train Lawyers on non-legal mattersRecruit/induct/train new staffDevelop & maintain appropriate Human Resources systemsDetermine goals/objectives & determine strategies for change/growthDevelop staff competencies Full HR function Operations ManagementEnsure effective running of office servicesAllocate office resources & direct support staffReport on business/financial standing IT/Systems ManagementMaintain networkManage IT tech supportManage database applications/practice management system including document templates & process automationDevelop/maintain website content (including Sharepoint based internal website)Maintain practice recordsDevelop office systems to improve workflowManage database & business intelligence toolSchedule and ensure routine & non-routine maintenance of equipment Accounts ManagementData entry from bank statements/accounts payableGenerate invoices/receiptsManage bank accounts including Trust accountManage accounts payables/receivablesManage trust account (including property settlement transactions)Manage payrollManage GST/PAYE/Kiwisaver & ESCT payments to IRDLiaise with accountant/IRDDevelop/maintain budget & cash flow Marketing ManagementInitiate/develop marketing strategiesProduce/develop marketing material for campaigns/promotionsAccess/influence target market & initiate projects to grow market shareMass mailings/advertising/market research/allocate resourcesAML/CFT Compliance ManagmentMaintain policiesStaff vettingTrainingReportingTransaction monitoringRisk assessments

Ensure success of business by managing implementation of training projects/courses on national levelEnsure achievement of set goalsManage internal policiesManage staff resourcingLead team of Branch Managers, supports staff and trainersDevelop and interpret standards and policies for staff to applyResolve critical problems not covered by standards, policies and procedures to ensure effective service delivery and service level complianceManage HR across regions, including recruitment, training, performance management and terminationsAssign, track and manage resourcesEnsure quality and control over resourcesDraft and manage national budget to ensure profitabilityEffective reporting and communication to business owners

Manage annual turnover of $16mManage budget and forecastingSet and realise targets in line with company objectivesIdentify risks and liability to protect company interests and ensure complianceMaintain and manage staff structures with reference to key performance areas/development/succession planning/scheduling and quality and reliability of proceduresConclude agreement with academic stakeholders on service levels and training products to be deliveredSource, select and contract vendors and suppliers to ensure events and tools were available for successful training delivery within policy frameworks, quality criteria and budget guidelinesManage company workflow systems to ensure record keeping and retrieval of dataProject Manage training events via suitably appointed and managed Programme Managers and their appointed subordinatesCompile and present reports for internal and external customersWork closely with Financial Department to ensure accurate financial reconciliations and sound financial performance of OperationsCoordinate marketing campaigns to achieve optimal product visibility and course attendance

Manage Gen-Health Medical Scheme operations and performanceStrategic operational planning and implementation of products and strategiesManage departments responsible for medical claim capturing, assessment of claims for payment purposes, call centre, operations, credit-control, pre-authorisation for medical services, IT, mailroom and logistics, operations, credit control, pre-authorisation for medical services, IT, mailroom and logistics. Ensure legislative compliance (medical insurance is tightly regulated in South Africa) ) through the negotiation and conclusion of legal agreements for service with providers (doctors, pharmacies and other medical and clinical services)Implement and manage ISO 9001 quality assurance standards and processes Project manage annual product implementationProduce internal and external reports for stakeholders Manage scheme budget in conjunction with the Financial ManagerManage staff and structures to ensure service delivery and quality of output with reference to performance, quality, training, recruitment, coaching and disciplinary actionChair disciplinary hearings and appeals and manage labour relations within divisionsAssess company risk and make recommendationsManage legal action by and against the company and draft legal documents and correspondence as advisor to the company.

Started off as Motor Vehicle Accident Recoveries ManagerManage team to recover medical expenses from members, who were compensated by both the Road Accident Fund and the Medical Scheme for medical expenses incurred as a result of motor vehicle accidentsPromoted to Operations Manager as a result of exceptional management skills and resultsManage Gen-Health Medical Scheme operations and performance as part of a special joint project between Mx Health and the Council for Medical Schemes after fraud detected Investigate fraud in conjunction with Council for Medical Scheme and Special Investigation Unit and bring responsible parties to justiceStrategic operational planning and implementation of products and strategiesManage departments responsible for medical claim capturing, assessment of claims for payment purposes, call centre, operations, credit control, pre-authorisation for medical services, IT, mailroom and logistics, operations, credit control, pre-authorisation for medical services, IT, mailroom and logistics. Ensure legislative compliance (medical insurance is tightly regulated in South Africa) ) through the negotiation and conclusion of legal agreements for service with providers (doctors, pharmacies and other medical and clinical services)Implement and manage ISO 9001 quality assurance standards and processes Project manage annual product implementationProduce internal and external reports for stakeholders Manage scheme budget in conjunction with the Financial ManagerManage staff and structures to ensure service delivery and quality of output with reference to performance, quality, training, recruitment, coaching and disciplinary actionChair disciplinary hearings and appeals and manage labour relations within divisionsAssess company risk and make recommendationsManage legal action by and against the company and draft legal documents and correspondence as advisor to the company.