Marine Lesnard Email & Phone Number

Marine Lesnard is a Technical Customer Success Manager - EMEA at Pentaho+, a Hitachi company. They possess expertise in digital media, online advertising, web analytics, online marketing, marketing en ligne and 13 more skills.

Listed skills include Digital Media, Online Advertising, Web Analytics, Online Marketing, and 14 others.

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  Technical Customer Success Manager - Emea

  Pentaho+, A Hitachi Company

  Aug 2020 - Present - France

  Pentaho+ Platform offers a comprehensive suite of materials dedicated to advancing your understanding of data integration and analytics. We can transform your data into actionable intelligence.Within Pentaho, I'm part of the Customer Success team. I manage the long-term relationship with our customers, helping them to maximize the use of our products capabilities to their advantage and fulfill their business goals:- Coordinates technical kick-off sessions by providing detailed product overviews and determining the customer’s design, integration and development plans- Coordinates review meetings with technical resources: provide to customers status updates on Pentaho product roadmap, release schedules and specific product features that are relevant to their Pentaho applications.- Acts as advocate for customer and liaison to engineering, product management and support organizations- Explain technical benefits and integration points to management and technical audiences- Set and manage client expectations and to negotiate appropriate resolutions to issues- Assists with architecture, design integration, performance tuning, rollout support and optimization of customer’s implementation of Pentaho products- Mentors customer’s staff members in the use of Pentaho technologies and best practices.- Coordinates delivery of any onsite consulting/training services that customer needs- Manage executive relationships, both internally and with customers to create business transformatio