Marinel Ramirez Email & Phone Number

Maitland, Florida, United States

Act as subject matter expert supporting and guiding agents to resources or materials where the answer is available.Provide feedback to Team Leads and Supervisors on frequently asked questions to assist in identifying potential training gaps or coaching opportunities.Mentor agents on de-escalation techniques. Listen to calls live and provide viable solutions and techniques to reduce Supervisor escalations.Proactively recognize and report call drivers to Supervisors.During the nesting period, coach and lead new agents, listen to calls through Live Listening, establish expectations in junction with supervisors, lead daily huddles or debriefings, provide feedback and provide insight to the Talent Development team on frequently asked questions.

Maitland, Florida, United States

Inspire and motivate teamwork to achieving common goal. Influence valuable changes and positive outcomes. Be collaborative and open to new ideas. Provide floor support by answering questions and resolving escalated customers in a timely manner. Improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.

Maitland, Florida, United States

Took incoming calls and Identified customer questions, complaints, concerns, and overall needs, advised how to navigate the platform for their consumer-directed healthcare (CDH) solutions.

Orlando, Florida, Estados Unidos

Assisted customers with issues on their internet and phone services, troubleshooted equipment issues, walked customers through fixes they could do themselves, and initiated additional internal support teams when necessary.

Venezuela

Managed of multiple simultaneous projects, installed private data network, Internet, WIFI, and Telephony, to corporate clients in strict deadlines.Coordinated design meetings and made decisions in many departments and internal teams.Defined clear goals and objectives and communicated them to other team members.Managed of relationships with corporate clients, contractors, and related areas.

Venezuela

Designed and deployed a new data network for corporate clients.Managed and configured data resources in the new network

Venezuela

Installed and configured private networks to corporate clients.

Caracas, Venezuela

Created and updated schematic blueprints, wiring diagrams, service manuals, and related activities to the Area of Instrumentation of Oil & Gas plants

Venezuela

Designed and implemented a replacement microwave backbone network for Oil Company of Venezuela (PDVSA)