Office administration in-chargeResponsible for the front desk operationsCustomer coordination and business retention\Inventory and Travel desk managementLiasioning with head office Ireland, Regional office & Project office Etc. Responsible of implementing IMS - Integrated Management System Handling Petty Cash

Releasing Freight Charges and Duty ReleasesFront Office Operations; Identify problems, recommend remedies and ensure timely follow up to resolve the problems and issues thus ensuring premium after sales customer service.Provide periodic reports and lists as prescribed to ensure all problem areas are highlighted and there is a smooth workflow.Maintain good and friendly business relations with our customers (internal & external

Obtain hand over duties from previous shift for immediate and delayed request. Supervision and management of the Departure Counter. Brief the Senior Agents before the commencing the shift about all new procedures and instructions to be followed. Monitor and ensure that staff follows the instructionsMonitor staff attendance/absenteeism on a daily basis and report to Duty Officer whenever required.Check staff uniforms and grooming as per company standards.Co-ordinate with Senior Agents regarding the proper functioning of all systems and report to concerned department if any problem persists.Check for sufficient availability of all the stationary at all counters.Monitor the staff performance.Handle and solve any disputes/discrepancies occurring at Departure/ Arrival counters.Ensure all document are filed in the relevant supporting documents' file.

Responsible for in-house operationsHigh Value client counselling and follow upPreparing demand drafts, pay orders and like instruments TellerVerifying accounts, opening forms, vouchers and coordinating with Head OfficeResponsible for achieving the monthly business targetsOrganizing and giving corporate presentationsAcademicsBihar Secondary Education Board, 1993