• Created "Poke no?" in January 2021, a fast, fresh and healthy poke bowl concept.• Opened the first restaurant in November 2021 (22 seats) in Cancun and the second restaurant in August 2022 in Playa del Carmen, in one of the trendiest areas of the cities.• Accounting and financial duties.• Human ressources duties (recruitment, training, schedules, payrolls, briefings)• Staff management (9 employees), supervise quality, supplies and health standards• Developped marketing, advertising and sales.

• Performed front desk operations: personalized check-in in the lobby, check- out, cashiering and billing, room changes, arrivals and departures preparation, according to LQA and Forbes 5* standards• Ensured customer satisfaction, handled guest complaints and followed up on any queries• Supplied guests with appropriate concierge information, assisted with itinerary planning and activity reservations, up-sold additional products (tours, room upsell, spa and resort activities, All Inclusive)• Night shift duties: completed cashiering audit and end-of-day activities, supervised night team (15 people), took hotel responsibility in absence of managers, prepared daily report for hotel operations• Training of new team members~ 2nd top seller concierge in 2019 ($171K USD)~ 5th most mentioned hotel employee on TripAdvisor in 2019 top seller concierge in 2019 ($171K USD)

• Answered and analyzed satisfaction surveys and feedbacks through online platforms• Monitored and communicated with other hotel departments on quality indicators: TrustYou reports, LQA mystery guest• Welcomed VIP, followed up on guest requests, managed complaints• Implemented strategies aiming to improve hotel reputation and guest satisfaction (Guest of the Day, TripAdvisor tools, Guest cocktail)

• Welcomed guests upon arrival, performed check-ins and check-outs• Handled cashiering operations and sold additional products such as meal plans or upgrades • Answered guest concerns and questions, imformed about hotel facilities and services• Assisted guests face-to-face and by phone

• Greeted and assisted guests, promoted the hotel, showed around the property and venues• Realized Banquet Event Orders and events’ scenarios• Communicated effectively with other hotel departments and providers. • Supervised and ensured the smooth running of the event

8 practical weeks in a fine-dining restaurant• Greeted and seated customers• Served food and drinks• Set up cheese and dessert trolleys• Set up tables

• Established partnerships with language schools • Contributed to the creation and translation of the website into English