1) Updated the company's Disaster Recovery Plan (DRP) to its internal standards for 2022 - Expanded and revised the risk taxonomy. Risk identification and classification - Handled hybrid infrastructure: both cloud and on-premise - Identified the critical IT assets according to the business processes that depend on them - Ensured that the assets' recovery procedures respect metrics such as RTO and RPO, as well as align with the business strategy - Created RACI matrices and risk response flowcharts/strategies - Included both the company's internal services as well as the services provided by third parties in the DRP - Designed and participated in the execution of Disaster Recovery Tests (DRT) - Used the company's CMDB to complete all these tasks. Automated some of them for the first time2) Enhanced and handled the company's Configuration Management Database (CMDB): - ServiceNow CMDB - Identified the Configuration Items (CI) that were redundant or not of value to the company - Created SQL-like queries and Python scripts to analyze the daily influx of new CIs in order to reduce information overflow to the CMDB - Automated most of the information gathering process for the DRP using the ServiceNow CMDB Query Builder - Analyzed the hierarchical relationships between CMDB classes (Services, Business Apps., IT assets, etc.), as well as developed Python projects to help visualize these relationships in a graphical way