Technical Leader:Managing a group of ICT interns.Run daily follow up meetings with team.Draw up interns’ training plan.Ensure that functions are carried out effectively.Managing and maintaining an updated performance.Training Facilitator:Arrange training programs with customers.Build training schedule and create training guides.Manage & facilitate training programs.Customer Support:Log, close, update, follow up and monitor calls for customers.Provide support to the customers diagnosing and resolution of calls/problems.Troubleshooting to resolution of calls before escalation is done.Ensuring calls are assigned timorously, actioned within SLA agreements.Accurately log events of each customer query on our internal Service Desk tool.Prepare a resolution and time entry that explains how the query was fixed.Pull monthly records/reports relating to queries and distribute accordingly.Administration:Applications administration, version upgrades, software configuration updates.Identify and document pre and post installation issues.Ensuring a good understanding of customer’s requirements.Provide general administrative support and be responsible for relevant documentation.Run the tender administation process.Create customer quotes, purchase orders and invoices on Zoho Books and CRM.

Manage & facilitate training programs for the broadcasting playout system (Cinegy),Administrate all documentation relevant to playout system, Assist with general office administration including reception phone calls, Assist with quotations during tendering process

2 exciting weeks of international experience within the Live Events industry.My duties involved rigging the PA and Lights on trusses on two different stages at an event that had about 5 stages.

Ground cover and stage set up crew member.