• Assist clients with bookings, looking for options that best suit their preferences and needs.• Manage a portfolio of 10+ luxury buildings, optimizing occupancy and profitability, devising pricing strategies, and proposing improvements.• Weekly reporting to investment funds on reservations, occupancy, rents, discounts, and properties status.• Send monthly billing and payment reports for owners in collaboration with Finance.• Handle apartment-related issues in communication with the Operations team, and provide repair quotes to owners.• Be the point of contact for tenants for incidents, extensions or booking changes, handling payments and additional services.• Ensure compliance with monthly KPIs for NPS, revenue, and incident resolution.

• Oversee and cordinate the Front Desk day to day operation.• Make room assignments according to guest’s preferences and coordinate groups arrivals.• Provide support to meet the short and long term department and property goals.• Keep direct contact with all the areas of the hotel to ensure their correct operation.• Manage and solve guests' calls, requests or complains.• Give assistance and follow up in case of complains or inquires involving the relevant areas of the claim and ensuring the satisfactory resolution of them.• Take special care of VIP guests that visit the hotel.• Implement new procedures to improve the operation and the service that we provide. • Give support and training to team members, give feedback and carry out semi-annual performance evaluations.

• Give the best first and last impression to guests and clients, always with a smile and friendly attitude.• Perform all guests' check-in and check-out procedures.• Collect payments and send invoices.• Create new reservations and manage the ones that already exist. Provide information about different rates and services included.• Provide touristic information and of general interest of Buenos Aires.

• Receive and answer e-mails and both internal and external income calls cordially and efficiently.• Give information about the hotel and its services.