Raul Marin Email & Phone Number

Stratford, Ct, Us

♦Imaging , packaging and software deployment using SCCM♦Microsoft Intune administration: autopilot , software deplyment , MDM policies. ♦Provided first & second level technical and IT support♦ MDM Administrator using MaaS360 & Air watch (Android, iOS, Blackberry)♦ Regularly performed hardware and software maintenance♦ Installed new software as per requirements and setup computers♦ Monitored and responded to customers through e-mail, phone, and ticketing system♦ Dell KACE Administration K1000 & K2000♦Development and deployment of unattended operating system installations for workstations/desktops/laptops using K2000♦ Basic VMware/Network monitoring and troubleshooting ♦ Unidesk Administrator: Creation of application layering, building, testing, managing & supporting windows image for VDI environment ♦ Active Directory♦ Familiar with BIT9/Carbon Black endpoint security♦ Appsense deployment

♦ Relocation and installation of 400+client company computer♦ Diagnosing PC errors and configuration♦ Document, report, and resolve technical issues

♦ Disconnection & Re-connections of 200 +client company computer ♦ Assisted in site surveys for company moves; Gathering software and hardware information ♦ Document, report, and resolve technical issues for Next Day Support for end users

♦ Configure computers for domain, including assigning computer names and IP addresses ♦ Rebuilding XP and Vista computers to factory default settings♦ Prepare ports and run wires through ceilings/walls from server to designated computer stations♦ Stripping wires and preparing J45 internet connectors♦ Install racks for removable hard drives♦ Upgrade memory

♦ Provided first level technical and IT support♦ Regularly performed hardware and software maintenance♦ Installed new software as per requirements and setup computers♦ Monitored and responded to customers through e-mail, phone, and ticketing system

♦ Relocation and installation of 400+client company computer ♦ Diagnosing PC errors and configuration♦ Document, report, and resolve technical issues

♦ 2 years experience in Outbound Collections, Inbound Billing and services. ♦ Provided courteous and professional phone service ♦ Updating customer database with currently information to keep company appraised of customer current status to better maintain a good client-company relationship. ♦ Collaborated with field agents to keep clients updated on services being performed around area as well as inform customers of available services, governmental & nonprofit organizations, to help individuals with financial hardship seek the alternative options to current situations.

Lan & Wan Administrator

Certificate, It Technician