• Provided dedicated IT support for 20+ contracted professional service clients including dental practices and law firms, serving organizations with 20-50 employees• Achieved 99.9% uptime across client networks while managing both scheduled maintenance and emergency responseInfrastructure & Systems Management:• Deployed and maintained Windows Server 2019 environments, including Active Directory, DHCP, and network services• Managed Dell PowerEdge servers, performing proactive maintenance and storage optimization to prevent system failures• Implemented and verified backup solutions for business-critical data across multiple professional service firms• Executed server migrations and Windows 10/11 deployments for dental and legal practicesNetwork & Security:• Installed network infrastructure technology for improved client connectivity• Configured and managed Bitdefender firewall systems, with daily threat monitoring and remediation• Implemented IPv4 networking schemes and managed network security for professional service environments• Maintained Office 365 security, including spam filter optimization and user access management• Installed and maintained Ubiquiti radios to provide WISP services to customersInfrastructure & Hardware Support:• Led installation of IT solutions, routers and switches• Deployed and configured IP cameras, switches, and routers for small office networks• Performed professional cable installation and network socket placement, including wall patchingTechnical Support & Client Services:• Delivered remote and on-site technical support using GoToSupport platform for 20+ contracted clients• Used company ticketing system to create and maintain IT tickets• Supported specialized business software including Dentrix dental practice management system• Managed client relationships and provided clear communication during system outages or maintenance

• Ensured 99.9% network uptime and reduced system outages by 5% for over 10,000 faculty and students.• Deployed 150+ network switches, 100+ UPS units, and 2000+ access points for school districts, meeting project deadlines.• Provided T1 support leading to a 5% decrease in reported connectivity issues

• Sales• Preparing and presenting proposals• Setting up appointments and educating customers

• Provided network infrastructure and solutions for an average of 20 clients monthly• Proficient in running and termination of upwards of 1,000 feet of Cat 5e weekly• Troubleshooting an average of 20 network issues or Windows Issues monthly

• Troubleshooting customers home network and cable Equipment• Educating customers on company electronics, mobile app and website services and features• Assuring customer satisfaction and confidence• Data entry creating tickets• Pitching sales

• Customer attendant• Assemble furniture up to 120 lbs• Cashier