Technology Training Assistant
CurrentAssisted in directing callers to the designated technology staff member capable of resolving their issues through the IT help deskDiagnosed and troubleshot issues in person and over the phone pertaining to technology hardware and related applications Maintained and organized technology inventory utilizing spreadsheets and databasesAssisted in the distribution of technology devices to campuses in preparation of the 2020-2022 virtual learning school yearResearched and acquired quotes from approved vendors to process technology department purchase ordersUtilized appropriate funding accounts and sources to submit requisitions incorporating necessary language used by the accounts payable departmentMaintained proper storage of technology training materials and department resourcesAssisted in the processing and configuration of Apple and Chromebook devices in preparation of virtual learningDiagnosed and repaired damaged mobile devices