Highly organized and trained Claims Specialist with an excellent history of successful claims management and loss minimization. Creative and independent problem-solver who also coordinates well with management and other company employees.

* Maintain customer satisfaction by providing problem-solving resources, answer customer's questions* Coordinate internal project and determine the best utilization of resources to increase customer satisfaction* Encourage revenue growth by inspiring clients to acquire additional services* Improve customer service quality results by analyzing, evaluating, and re-designing processes* Presentations to C- level executives* Effectively managed 350 employees with 30 direct reports in the US North East Region. Accomplished customer service/human resources objectives by recruiting, selecting, training and coaching employees.* Enforced company policies and procures, complete routine audits, analyze variance and initiate corrective action plans* Conducted focus groups and surveys to determine customer service satisfaction (client and employees)

Has a cargo specialists I ensure service members all over the world receive needed supplies and are themselves transferred safely and efficiently to their destinations. I was responsible for transferring or supervising the transfer of cargo to and from air, land, and water transport by manual and mechanical methods.