Claims-Sup Express Fnol-Associate Ii
CurrentMakes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met. Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers.Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards. Generates and sends appropriate forms to insured/claimant for completion. Approves and processes claims payments. May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed. Receives, screens and routes incoming telephone calls and other electronic correspondence. Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties.
