Mario Arizaga

Mario Arizaga Email and Phone Number

Support Engineer @ Kaleris
León, Gto., MX
Mario Arizaga's Location
León, Guanajuato, Mexico, Mexico
About Mario Arizaga

Computer System Engineer with 16 years of experience on customer service for big companies like Mazda, HP and Fujitsu.Large experience in Hardware and Software and troubleshooting.SCRUM Fundamentals certified.Certified in ITIL Foundation V3.Certified in Cloud Computing.Analytical.Teamwork.Process Improvement.Focused on Goals.

Mario Arizaga's Current Company Details
Kaleris

Kaleris

View
Support Engineer
León, Gto., MX
Website:
kaleris.com
Employees:
494
Mario Arizaga Work Experience Details
  • Kaleris
    Support Engineer
    Kaleris
    León, Gto., Mx
  • Octopi By Navis
    Support Engineer
    Octopi By Navis Aug 2021 - Present
    León, Guanajuato, México
    -Support Engineer for TOS Octopi end users.-Incidents and requests creation in Zendesk.-Create Github issues to resolve problems or improve UI.-Internal escalation according impact and urgency.-Following cases until its resolution.-Goals achievement with excellent communication and teamwork.-EDI messages analysis (ANSI X12, EDIFACT)
  • Fujitsu
    Engineer
    Fujitsu Apr 2018 - Jun 2021
    Ciudad De México, México
    2 years as Fujitsu ISS Engineer, Mexico CityAttend clients, provide Hardware & Software support to servers and storage devices. Manage projects to customers until it finishes.1 year as consultant EUC Engineer at Mazda Motors Vehicle Operation, Salamanca, GtoWindows 10 migration for more than 1400 systems in different areas. Planning, logistic and execution with good results, always focused in best experience to users.From deskside as 2nd support level help to improve IT productivity and increase quality of services provided from IT area using SysAid tool.
  • Fujitsu México
    Help Desk Agent
    Fujitsu México Apr 2017 - Apr 2018
    León, Guanajuato, México
    Receive calls, create requests & incidents in Service Now tool, create service orders. Internal support, kitting laptops & cellphones.
  • Grupo Flecha Amarilla
    Help Desk Specialist
    Grupo Flecha Amarilla Jun 2012 - Apr 2017
    León, Guanajuato
  • Teletech
    Agente De Atención Telefónica
    Teletech Dec 2006 - Jun 2012
    León, Guanajuato, México

Mario Arizaga Skills

Microsoft Office Sql Windows Server Windows Computer Hardware Fujitsu Server Hardware

Mario Arizaga Education Details

  • Instituto Tecnológico De León
    Instituto Tecnológico De León
    Ingenieria En Sistemas Computacionales

Frequently Asked Questions about Mario Arizaga

What company does Mario Arizaga work for?

Mario Arizaga works for Kaleris

What is Mario Arizaga's role at the current company?

Mario Arizaga's current role is Support Engineer.

What schools did Mario Arizaga attend?

Mario Arizaga attended Instituto Tecnológico De León.

What skills is Mario Arizaga known for?

Mario Arizaga has skills like Microsoft Office, Sql, Windows Server, Windows, Computer Hardware, Fujitsu Server Hardware.

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