Computer System Engineer with 16 years of experience on customer service for big companies like Mazda, HP and Fujitsu.Large experience in Hardware and Software and troubleshooting.SCRUM Fundamentals certified.Certified in ITIL Foundation V3.Certified in Cloud Computing.Analytical.Teamwork.Process Improvement.Focused on Goals.
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Support EngineerKalerisLeón, Gto., Mx -
Support EngineerOctopi By Navis Aug 2021 - PresentLeón, Guanajuato, México-Support Engineer for TOS Octopi end users.-Incidents and requests creation in Zendesk.-Create Github issues to resolve problems or improve UI.-Internal escalation according impact and urgency.-Following cases until its resolution.-Goals achievement with excellent communication and teamwork.-EDI messages analysis (ANSI X12, EDIFACT)
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EngineerFujitsu Apr 2018 - Jun 2021Ciudad De México, México2 years as Fujitsu ISS Engineer, Mexico CityAttend clients, provide Hardware & Software support to servers and storage devices. Manage projects to customers until it finishes.1 year as consultant EUC Engineer at Mazda Motors Vehicle Operation, Salamanca, GtoWindows 10 migration for more than 1400 systems in different areas. Planning, logistic and execution with good results, always focused in best experience to users.From deskside as 2nd support level help to improve IT productivity and increase quality of services provided from IT area using SysAid tool. -
Help Desk AgentFujitsu México Apr 2017 - Apr 2018León, Guanajuato, MéxicoReceive calls, create requests & incidents in Service Now tool, create service orders. Internal support, kitting laptops & cellphones. -
Help Desk SpecialistGrupo Flecha Amarilla Jun 2012 - Apr 2017León, Guanajuato -
Agente De Atención TelefónicaTeletech Dec 2006 - Jun 2012León, Guanajuato, México
Mario Arizaga Skills
Mario Arizaga Education Details
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Instituto Tecnológico De LeónIngenieria En Sistemas Computacionales
Frequently Asked Questions about Mario Arizaga
What company does Mario Arizaga work for?
Mario Arizaga works for Kaleris
What is Mario Arizaga's role at the current company?
Mario Arizaga's current role is Support Engineer.
What schools did Mario Arizaga attend?
Mario Arizaga attended Instituto Tecnológico De León.
What skills is Mario Arizaga known for?
Mario Arizaga has skills like Microsoft Office, Sql, Windows Server, Windows, Computer Hardware, Fujitsu Server Hardware.
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Mario Arizaga
Woodland, Ca
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