• Secretarial Contact for End Customers and Business Customers• Callback requests, call transfers, appointments, orders, general information• Quality assistance (phone calls and e-mails)• Spanish Mentor and Profile Guard since April 2022

• Sales contact for Consumer and Business Customers• Information and Purchasing quality assistance (phone calls and e-mails)• Discussed promotions and products by line of business• Work Languages Spanish, Catalan, English

Traveled by land and sea through Thailand, Cambodia, Vietnam, Laos, West Malaysia, Indonesia, Sabah (East Malaysia), and the Philippines- South-East Asian Customs and Cultures- Bahasa Melayu and Bahasa Indonesia- Volunteer work at schools, villages, homestays, and animal shelters- Obtained PADI Divemaster Certification

• Update and proofread of English and Spanish documents and templates• Translations EN-SP (documents and templates)

• Weekly Floor Plan Check, Floor Plan Updates• Stand Number Input• Design Acceptance and Approval for Individual and Pavilion Registration before Trade Show• Indexation of Stand Pictures• Point of contact for any exhibitor during Trade Show days for any stand related issues• Translations English-Spanish, Proofread of Spanish Documents

Private Label Manufacturers Association (PLMA) is a non-profit organization founded in 1979 to promote private label. PLMA organizes three annual trade shows in Amsterdam, Chicago, and Shanghai. PLMA's "World of Private Label"​ International Trade Show brings retailers together with manufacturers to help them find new products, make new contacts and discover new ideas that will help their private label programs succeed and grow. With over 2,500 exhibiting companies and 24,000 attendees, it is the world's largest private label trade exhibition.Account Management:• Primary contact for Individual Exhibitors and Pavilions (private companies & governmental bodies) coordinating and providing all necessary information to ensure a satisfactory participation• Managing over 300 accounts from across Europe, Central and South America, and North Africa• Daily Contact with Exhibitors• Translations English-Spanish, French-Spanish, Proofread of Spanish Documents• Updating and Monitoring Reports, Advanced User Crystal Reports (software expert)• Management of Exhibitor Portal (Lay-out and Content)Events Attended:• PLMA's World of Private Label Show, Amsterdam, The Netherlands, 2012 to 2018• PLMA's Private Label Trade Show, Chicago, US, 2013

• Answering e-mails and phone calls for the Visitors Department • Maintaining contact with potentials visiting companies• Preparing and organizing requested information in accordance with procedures established by the department• Translations English-Spanish, French-Spanish, Proofread of Spanish Documents• Administrative support of the department

· Contact Person for End Customers, Travel Agencies and Tour-Operators· Booking Hotels, Restaurants, and Tickets· Providing Information regarding Theme Park, Town, Surroundings· Interdepartamental Comunications· Call flow statistics· Problem Resolution· Work languages: Spanish, Catalan, French, English

· Maintaining extranets as well as web contents. · Yield management selling system · Analyzing and reporting from competitors. · Translations French-Spanish, Spanish-French

· Maintaining Back / Front Office Systems· Management of Warehouse Stocks and EPOS· Design of Menu, Ads and Restaurant brochures· Responsible for Cash Collection

· Assisting clients with all the necessary information about the campsite, town and surroundings· Bookings and Check-in / Check-out · Visitor Registration· Problem and Complain Resolution