"The good thing about a pre-opening is that one gets to witness the Resort taking shape wall by wall and see it go from a construction site to a fully functional destination"272 rooms, Golf course, meeting room, pool bar and Italian Restaurant.

The 24hr running Darwin Airport made us busy both day and night.I have developed skills in managing flight disrupts for last minute cancelled flights. Room blocking, room assignments, accommodate guests, organising the pickups and drop offs. Ensure the whole process is rapid and smooth.Using Opera Express, I have improved my skills in making and dealing with bookings through wholesalers as Expedia, booking.com,Agoda, Wotif etc and direct booking through TARS (Accor website).I was… Show more The 24hr running Darwin Airport made us busy both day and night.I have developed skills in managing flight disrupts for last minute cancelled flights. Room blocking, room assignments, accommodate guests, organising the pickups and drop offs. Ensure the whole process is rapid and smooth.Using Opera Express, I have improved my skills in making and dealing with bookings through wholesalers as Expedia, booking.com,Agoda, Wotif etc and direct booking through TARS (Accor website).I was considerate department trainer for the night team and guest serviceagents in a hotel with high turnover.Efficiency in revenue and minimise the loss with accurate control of the DCP (Daily control pack)DCP consist in verifying room rate variances and if posted correctly, any loss generated by negativepostings: paid outs, adjustments, reverses, allowances etc. Show less

I have covered the role of Night auditor for both Rydges properties: Rydges Hotel and Rydges Resort.Rydges Hotel, 136 rooms divided into standard, deluxe, family and executive apartments, and servemainly business and corporate guests, while the Resort accommodates leisure guests in 181 rooms such as Executive Bungalows, Resort Suites and Family suites.My tasks were: complete and transmit daily management and accounting reports, Performed guestservice representative duties… Show more I have covered the role of Night auditor for both Rydges properties: Rydges Hotel and Rydges Resort.Rydges Hotel, 136 rooms divided into standard, deluxe, family and executive apartments, and servemainly business and corporate guests, while the Resort accommodates leisure guests in 181 rooms such as Executive Bungalows, Resort Suites and Family suites.My tasks were: complete and transmit daily management and accounting reports, Performed guestservice representative duties, Followed up with guests to ensure satisfaction, Balanced credit cardtransactions (Resolved accounting discrepancies).I have developed ability in using Opera Express. Show less

5* hotel in Sydney CBD, 588 rooms, 28 mtg rooms.My role was supervising Front Desk team, managing the incoming and outgoing Crew, guestRelations, incoming reservations during weekend (wholesaler, third party, chargeback etc)Selected Accomplishments:Best up seller November 2014. Since the beginning I showed my selling skills and abilities, giving effective advice and proposing new ideas.

I started my experience as Receptionist/Executive lounge attendant.Then I worked as night coordinator, which gave me the possibility to become Night Auditor for the next 2 years. I started taking challenging tasks as scheduling the dept shifts, TripAdvisor responses.I have worked in reservation department for 6 months, where I definitely fulfilled my knowledge in third party booking, chargeback, commissions etc.In 2013 I have been promoted as Front Desk Supervisor and Duty Manager… Show more I started my experience as Receptionist/Executive lounge attendant.Then I worked as night coordinator, which gave me the possibility to become Night Auditor for the next 2 years. I started taking challenging tasks as scheduling the dept shifts, TripAdvisor responses.I have worked in reservation department for 6 months, where I definitely fulfilled my knowledge in third party booking, chargeback, commissions etc.In 2013 I have been promoted as Front Desk Supervisor and Duty Manager managing my own team during the shift, attending HOD’s meetings, customer relations, complaint handling and taking decisions about front desk, concierge, bell boys and switchboard.Selected Accomplishments:-I have been RevMax champion (revenue maximisation program) and trainer for my colleagues.-Promoter of new incentive packages to sell upon check-in (eg: business packages)-Hilton HHonors (guest loyalty program) initiatives for increasing the number of new enrollments. Show less

5* luxury boutique Hotel in the heart of London.The Gore Hotel was my first job in the hospitality industry. I've been trained in all departments, mainly in reservations department.-50 Deluxe, Suites and Junior Suite Rooms-4 meeting roomsSelected Accomplishments:After 2 weeks of training, I was already been able to use efficiently Micros Fidelio and managing telephone enquiries.