Mario Costa Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

Neuilly-Sur-Seine, Île-De-France, France

• Handle and report fraudulent cases• Manage customer transactions in order to identify fraudulent activity such as account takeover, friendly fraud, ID theft and other risks within the e-commerce channel. • Perform analysis at business transaction level as well as IT (security) level to understand what happened, and what mitigation measures are to be taken• Contribute to projects which reduce fraud related losses while maintaining focus on a positive customer experience• Work effectively with team members and leadership by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner• Ensure confidentiality of all information collected during investigation• Identify improvements to prevent fraudulent activities• Recommend anti-fraud processes for changing transaction patterns and trends• Generate activity and risk management reports for the management• Share outcomes of analysis about fraud trends and patterns to relevant staff

Paris

• Management of suspected fraud orders via Magento and Adyen for 20 ready-to-wear brands (Naf Naf, Aigle, Pull In, Lancel, Bonton, Bensimon, Le Tanneur, Father and Sons, Carven, Sonia Rykiel, Des Petits Hauts, La Fée Maraboutée, George Rech, Sinequanone, Tara Jarmon, Zapa, Lauren Vidal, Sud Express, Gerard Darel/Pablo, Paul and Joe)• Parameter scoring on Adyen to balance automatically validated orders and manually reviewed orders• Parameter Fraud rules• Paypal dispute management issued by customers• Adyen dispute management• Tracking of unpaid payments and bills • Creation of a Blacklist/Whitelist• Creation of a weekly Fraud reportingCustomer Care on brands : LancelSonia RykielFather and SonsAigleGerard Darel/PabloLe TanneurBonton Des Petits HautsLa Fée MaraboutéeHector & LolaPaul & JoeTara JarmonZapaSinequanoneFreeman T. PorterNaf NafLauren Vidal• Reception of calls, taking orders, advise on different products• Follow-up of contentious cases (contact of service providers, senders, suppliers)• Support for all refunds in close collaboration with the financial service• Collaboration with Logistical Service and different Carriers (DHL, Relais Colis, Colissimo)• Customer Relationship Management Marketplace (La Redoute, Galeries Lafayette, Lyst, BrandAlley)

Passy

• Customer Care Relationship• Coaching and training of new staff• Workstation Management• Litigation Management• Coordinate internal communication

Paris

• Customer Service and Relations• Litigation Management• Ensure customer satisfaction• Software : Magento and Akio

Îles Baléares, Espagne

• Customer Service and Relations• Administrative management• Customer support

E-Business Project Manager, Trading

Licence Lea, Commerce International