• PC Computer Services . Customized Set-up, Training and Support for Windows operating system and networks. Hardware upgrades, computer optimization & virus removal. • Provide high Quality & Economical customized PC Computer Services .• Offer on site service and value that exceeds major retail outlets, adapting to customer technical needs and timing.

• Received training through UT Pan-American University on essentials of entrepreneurship, start-up steps, regulatory compliance, business planning and feasibility, accounting, human resources, marketing, etc. • Developed business skills needed to start business, graduated from Small Business Entrepreneurship Program.• Evaluated marked needs and feasibility of various business opportunities, selected to pursue PC computer support services start-up business.

• Implemented a Quality System that assured product transferred to Matamoros plant was equal or exceed the historical performance. This consisted of learning the product, transfer the knowledge and documenting into standardized work instructions that included CTQ parameters, methods, tooling, PFMEA, etc. • Coordinate and Verify that New Products Introduced conform to specification during Development, Validation, Testing and Launch Phases use automotive PPAP process & Customer specific requirements. • Conducted analysis of product process trends and lead improvement team to increase process yields or external issues. Used a multifunctional approach for support team consisting of Manufacturing, Test Equipment, Design and Customer to resolve issues. • Provided support to Product & Manufacturing Engineers in Assembly Tooling, Lead free solder, SMT, Automatic Insertion, Plastic Molding, Metal Stamping, Wire Harness assembly, etc. • Lead Rapid Response to address Customer concerns. Use of 8D, 5 Why, Six Sigma tools. • Review the effectiveness of the Quality System compliance to TS-16949, ISO 9001, IPC-A-610, UL, CSA. Perform internal audits.

• Managed Test Equipment Engineering, Process Engineering and Plant Maintenance. Optimized process flow to reduce space and time to return product in less than 1 week. • Coordination of New Product Introduction. Planning of Line Layouts, Manning Requirements, Capacity Analysis & Tooling. Implemented NPI process. • Production and Facilities equipment maintenance. Established program to prevent downtime of Repair, Testing and Facilities equipment. (BGA, SMT Repair equipment, RF Signal Distribution, etc). • Implemented technical training of Operators, Technicians, Supervisors & Engineers. This included development of training material based on Customer Requirements and Reverse Engineering analysis.

• Lead Product and System Audits for compliance with Regulatory Agencies, ESD, IPC-A-610, ISO 9001, TS-16949 & Customer specific requirements for the automotive industry. • Management Representative for ISO 9001 / TS-16949. Plan and implement plant wide changes needed for certification. Always standardizing to keep a common Quality System that satisfies the needs of customers in different industries. Conduct Management Review meetings. • Assure that Quality System and Products comply with regulatory agencies UL, CSA, VDE, and TUV. • Components Evaluation (PPAP, FAI, ISIR), Incoming Inspection, Supplier Auditing and Certification. Have worked with and audited suppliers in Mexico, USA and Asia. • Coordinated Production Part Approval Process (PPAP) and submission to our customer. • Monitor product performance in Manufacturing, Outgoing and Field. Analysis of trends. See that all Non-Conformances are addressed. • Manage the Corrective Action and Continuous Improvement activity. Use an orderly approach for problem resolution with the Eight Discipline methodology and Six Sigma tools.