Mario Diming Email and Phone Number
Mario Diming work email
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Mario Diming personal email
Experienced Service Desk Technician / Help Desk Analyst with a demonstrated history of working in the information technology and services industry. Strong information technology professional with a Graduate Certificate focused in Information Security from Keller Graduate School of Management.
Smart Technology Services, Inc.
View- Website:
- smartts.com
- Employees:
- 40
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Smart Technology Services, Inc.Chicago, Il, Us
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Help Desk Lead At Smart Technology / Sdi Presence (City Of Chicago Contract)Smart Technology Services, Inc. Mar 2023 - PresentChicago, Illinois, Us
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Help Desk Analyst At Sdi Presence / Smart Technology (City Of Chicago Contract)Smart Technology Services, Inc. Apr 2021 - Mar 2023Chicago, Illinois, Us• Provided on-the-phone support for the basic printer, hardware, software, and Office 365 issues for the various departments attached to the City of Chicago. • Provided various password resets for multiple department applications for the city. • Provided support to help set up users for Multi-Factor Authentication for various departments of the city. • Assist users to set up their VPN / Remote Desktop. • Provided escalations of problems/ outages to other Escalation Management and Tower Managers• Trained newly hired team members for the City of Chicago Help Desk Contract.
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Help Desk Analyst 1 (Contractor At Optum Care / Davita Medical GroupConnection Sep 2020 - Apr 2021Merrimack, Nh, Us• Provided on-the-phone support for the basic printer, hardware, software, and Office 365 issues for the DaVita Medical Group / Optum employees in six different regions across the United States. • Provided support to the field technicians to make sure their paperwork was correct as well as checked the technicians in and out daily.• Provided support to end-users having issues with their region VPN.• Assist the end-user with backing up files and data to One Drive. -
Blind Bowler EditorAmerican Blind Bowling Association Aug 2017 - Oct 2020• Create three Blind Bowler Publications for the American Blind Bowling Association. • Rewrite articles and correct errors in spelling, punctuation, and grammar to make it easier for the readers to understand.• Maintain the mailing list for the Blind Bowler Publication. • Approve final versions to be submitted for print.• Worked with the Public Relations Committee to come up with ideas to increase national membership.• Worked with the Webmaster to come up with designs and ideas for the organization’s website.
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Service Desk Technician (Contractor At Department Of Veterans Affairs)Asm Research Aug 2017 - Mar 2018Fairfax, Virginia, Us• Provided on-the-phone support as first and some second-level support for the VA employees across the nation. • Used Citrix for password resets to make sure the VA software was working correctly for remote users.• Worked 30-45 calls daily which included password resets, browsing troubleshooting, printer issues, computer hardware issues, and network issues. • Used basic knowledge of LAN/WLAN to help track possible network issues at a VA Site. • Provided level one and some second-level support for Active Directory and Office 365 for password reset and unlocking the user’s accounts. • Supported Roughly 400,000 VA and non-VA employees at the different VA locations across the United States. • Maintained proficient technical knowledge in various systems, hardware, software, and database application offered by the organization. -
Helpdesk AnalystDevry Education Group Nov 2015 - Feb 2017Chicago, Illinois, Us• Provided on-the-phone and Live-Chat sessions as first and second-level support for Students, Faculty, and colleagues at DeVry University, Keller Graduate School of Management, Chamberlain College of Nursing, and Becker Professional Education.• Used Citrix receiver to help students access school software • Worked 25-40 tickets daily that included password resets, browsing troubleshooting, and network issues.• Supported Windows Operation Systems 7, 8, 10, and Mac OS Yosemite, Snow Leopard, El Capitan.• Supported Roughly 200,000 Students, Alumni Students, Faculty, and Colleagues at DeVry University, Keller Graduate School of Management, Chamberlain College of Nursing, and Becker Professional Education.• Maintained proficient technical knowledge in various systems, hardware, software, and database application offered by the organization. -
Networking InternDevry Education Group Jul 2015 - Oct 2015Chicago, Illinois, Us• Configured four Forescout CountAct Network Access Control Appliances.• Tested all the Wireless Access Points in two main DVG locations and reported the before and after results.• Helped connect the Cisco Meraki Switch to the core and help monitor the switch. • Helped troubleshoot and upgrade a UCS card for one of the DVG sites.
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Faculty Assistant/ TutorDevry University Feb 2010 - Oct 2014Lisle, Illinois, Us• To help students improve their academic performance in different software’s which include Oracle• (SQL), Dreamweaver (HTML, CSS), VB.NET, and Visual Basic.• Assisted students to get familiar with the environment including Oracle and eCollege. • Provide on-the-phone and in-person supports to students needing to sign up for tutoring session. -
Database InternHtg Capital Partners, Llc May 2014 - Aug 2014• Assist the DBA with updating and validating data for the company’s three databases.• Assist the DBA with daily maintenance to the company’s three databases. • Assist the DBA with the ETL process for the data they received from the stock exchange.
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NfteNfte Alumni Council Jan 2013 - Mar 2014Social Media Chair/Leadership RoleHelp promote the NFTE Alumni Council and Events thru Social Media sites.
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CeoKool Designz Jun 2007 - Oct 2009CEO/ National Foundation for Teaching Entrepreneurship Created websites for two small businesses using Dreamweaver.Provided a local service for creating websites at a reasonable price.
Mario Diming Skills
Mario Diming Education Details
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Keller Graduate School Of ManagementInformation Security -
Keller Graduate School Of ManagementData Administration And Management
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Devry UniversityComputer Information Systems; Database Management
Frequently Asked Questions about Mario Diming
What company does Mario Diming work for?
Mario Diming works for Smart Technology Services, Inc.
What is Mario Diming's role at the current company?
Mario Diming's current role is Help Desk Lead at SDI Presence / Smart Technology at SMaRT Technology Services, Inc..
What is Mario Diming's email address?
Mario Diming's email address is ma****@****bal.net
What schools did Mario Diming attend?
Mario Diming attended Keller Graduate School Of Management, Keller Graduate School Of Management, Devry University.
What are some of Mario Diming's interests?
Mario Diming has interest in Computers, Tennis And Writing Stories, Civil Rights And Social Action, Bowling, Human Rights.
What skills is Mario Diming known for?
Mario Diming has skills like Sql, Windows 7, Oracle, Windows 8, Visual Basic, Html, Microsoft Sql Server, Vb.net, C#, Asp.net, Entrepreneurship, Social Media.
Who are Mario Diming's colleagues?
Mario Diming's colleagues are Nicole Gibbs, Ronald Brown, Shah Gee, Richard Morrow, Jennifer Ramirez, Chris Clifton, Rajib Khan.
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