Mario Diming Email & Phone Number

Chicago, IL, US

Chicago, Illinois, US

Chicago, Illinois, US

• Provided on-the-phone support for the basic printer, hardware, software, and Office 365 issues for the various departments attached to the City of Chicago.
• Provided various password resets for multiple department applications for the city.
• Provided support to help set up users for Multi-Factor Authentication for various departments of the city.
• Assist users to set up their VPN / Remote Desktop.
• Provided escalations of problems/ outages to other Escalation Management and Tower Managers
• Trained newly hired team members for the City of Chicago Help Desk Contract.

Merrimack, NH, US

• Provided on-the-phone support for the basic printer, hardware, software, and Office 365 issues for the DaVita Medical Group / Optum employees in six different regions across the United States.
• Provided support to the field technicians to make sure their paperwork was correct as well as checked the technicians in and out daily.
• Provided support to end-users having issues with their region VPN.
• Assist the end-user with backing up files and data to One Drive.

• Create three Blind Bowler Publications for the American Blind Bowling Association.
• Rewrite articles and correct errors in spelling, punctuation, and grammar to make it easier for the readers to understand.
• Maintain the mailing list for the Blind Bowler Publication.
• Approve final versions to be submitted for print.
• Worked with the Public Relations Committee to come up with ideas to increase national membership.
• Worked with the Webmaster to come up with designs and ideas for the organization’s website.

Fairfax, Virginia, US

• Provided on-the-phone support as first and some second-level support for the VA employees across the nation.
• Used Citrix for password resets to make sure the VA software was working correctly for remote users.
• Worked 30-45 calls daily which included password resets, browsing troubleshooting, printer issues, computer hardware issues, and network issues.
• Used basic knowledge of LAN/WLAN to help track possible network issues at a VA Site.
• Provided level one and some second-level support for Active Directory and Office 365 for password reset and unlocking the user’s accounts.
• Supported Roughly 400,000 VA and non-VA employees at the different VA locations across the United States.

Chicago, Illinois, US

• Provided on-the-phone and Live-Chat sessions as first and second-level support for Students, Faculty, and colleagues at DeVry University, Keller Graduate School of Management, Chamberlain College of Nursing, and Becker.
• Used Citrix receiver to help students access school software
• Worked 25-40 tickets daily that included password resets, browsing troubleshooting, and network issues.
• Supported Windows Operation Systems 7, 8, 10, and Mac OS Yosemite, Snow Leopard, El Capitan.
• Supported Roughly 200,000 Students, Alumni Students, Faculty, and Colleagues at DeVry University, Keller Graduate School of Management, Chamberlain College of Nursing, and Becker Professional Education.
• Maintained proficient technical knowledge in various systems, hardware, software, and database application offered by the organization.

Chicago, Illinois, US

• Configured four Forescout CountAct Network Access Control Appliances.
• Tested all the Wireless Access Points in two main DVG locations and reported the before and after results.
• Helped connect the Cisco Meraki Switch to the core and help monitor the switch.
• Helped troubleshoot and upgrade a UCS card for one of the DVG sites.

Lisle, Illinois, US

• To help students improve their academic performance in different software’s which include Oracle
• (SQL), Dreamweaver (HTML, CSS), VB.NET, and Visual Basic.
• Assisted students to get familiar with the environment including Oracle and eCollege.
• Provide on-the-phone and in-person supports to students needing to sign up for tutoring session.

• Assist the DBA with updating and validating data for the company’s three databases.
• Assist the DBA with daily maintenance to the company’s three databases.
• Assist the DBA with the ETL process for the data they received from the stock exchange.

Social Media Chair/Leadership RoleHelp promote the NFTE Alumni Council and Events thru Social Media sites.

CEO/ National Foundation for Teaching Entrepreneurship Created websites for two small businesses using Dreamweaver.Provided a local service for creating websites at a reasonable price.

Graduate Certificate, Information Security

Master Of Information System Management, Data Administration And Management

Bachelor Of Science, Computer Information Systems; Database Management