Mario E. Perez Email & Phone Number

Sachse, Tx, Us

Plano, Texas, United States

Procurement/Governance of all Wireless Mobile Devices for all Toyota Financial Services Employees/Contractors directly via AT&T, Verizon, and T-Mobile Businesses Carrier Portals/SitesAssist all TFS Employees/Contractors with onsite and remote setups/configurations as well as deactivations and MDM enrollments for all approved corporate iPhones/iPads via Microsoft Azure/Intune Company PortalDocument all incoming incident/general requests using Digital Care/Service Now-(SNOW) ticketing systems and assist with creating KDBM Reference Articles for supported application installations, guest account creations/cellular service transfers/deactivations

Plano, Texas, United States

Provide technical assistance to all Tenet/Conifer-Physicians and Medical Staff Personnel regarding account management on ADAMWEB, Contrack, eID Request Systems, CA Authminder, VPN Console Web based applicationsCoordinate with BAs and Security/Provisioning Teams for eID expedites, ADAWEB Service Account creations, renewals, deactivations, and approvals Document all incoming incident requests using Remedy/OPAS electronic ticketing and assist with creating KDBM Reference Articles for guiding employees on steps for supported application installations, account creations/ transfers/deactivations

Irving, Texas, United States

Provide bilingual technical assistance & determine final outcome/point of solution regarding all Windows 7/8/10, Office 365 Suite, and Outlook.com product escalations transferred to the Latin America Global Escalations Technical Lifecycle Support & Services Team.Investigate/analyze data-(error logs/traces/files) collected from client’s equipment/devices using Windows Sysinternal tools, present necessary gathered information & work with Support Project Managers/Product Engineers to implement remediation, & best course of action.Document/monitor all customer-client/engineer contact, product bug submissions, updates/builds, & steps detailing path of resolution using Microsoft’s internal web based electronic ticketing systemsProvide general assistance with service account validations, refunds, cancelations, & extensions for Office 365 subscriptions as well as issuance, verification, & revocation of all Windows product keys/tokens distributed to Microsoft Channel Partners. Compose & assist with all Spanish language translations regarding all technical documentation/procedures/instruction.

Richardson, Texas, United States

Provide technical assistance for IT equipment issued to Samsung Telecommunications America/Samsung Electronics America employees located onsite and remote offices throughout the United States. Document all IT technical issues using Samsung’s web based electronic ticketing systems. Monitor roles/responsibilities/performance for Agents located at remote offices, ensuring that all work and ticket completion quotas comply with guidelines/policies and meet overall Service Level Agreement standards & Turn Around Times. Assist all STA-SEA employees with account lock issues/password reset requests for exchange, pop3, Cisco & Samsung SVPN, SAP accounts, as well as ensuring access to customized network shares, static IP address configurations, basic firewall management, & various escalations featured on Samsung domain.Provide technical support/database management for Samsung’s MySingle/GERP/eProcurement/GHR eProcess/GSCM/GSBN/SCMS web based systems, employee account creations/deactivations, access/content modifications, & process delegation. Diagnose/troubleshoot/document/report web based applications/system errors to local Samsung website administrator representatives, and assist employees with installing/removing Windows updates and other patches/add-ons/fixes developed by Samsung Web Team. Assist with all workstation reimaging, data transfers/deletions, IT asset deployments, installations/configurations of security software utilities, & customizations for various applications.-(Microsoft Windows & Office Suite, McAfee Antivirus, Adobe Creative Suite, SAP, Ubuntu, Rational Development Studio, VM Ware) Provide general assistance with configuring mobile devices with exchange email accounts, wireless air card/hot spot installations, and performing warranty claim service for defective hardware, as well as tracking overnight shipments using vendor websites.Provide technical assistance for onsite department moves/office cubicle relocations & conference room set ups.