I am a fastidious and service-oriented client specialist with profound cognizance of professional standards and principles. My professional journey so far has been learning and contributing experience with wide range of associations in customer support operations in-sync with organizational standards in leading organizations.A crisp snapshot of my professional voyage includes but is not limited to:✔Handling the Client queries✔Resolving the client issues on a priority basis✔Managing the Merchant escalations in a systematic manner✔Administrating the vendor management operations ✔Analyzing and resolving the vendor issues and enhancing the overall vendor service experience✔Supervising and mentoring the junior staff to comply with the organizational standards / service objectivesFurthermore, I am also skillful in extending inbound chat /e-mail support to the clients.
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Operations Team LeadGrouponChennai, Tn, In -
Operations Team LeadGroupon Sep 2024 - PresentBengaluru, Karnataka, India -
Lead Merchant OperationsGroupon Aug 2017 - Sep 2024Chennai, Tamil Nadu, India• Managing the merchant accounts over the phone and extending service support to the vendors associated with the organization's online marketplace • Assisting the vendors in the entire lifecycle of the deal from the deal ideation to launch, modifications & closure of the deal• Resolving the payment related issues of the client on a priority basis• Coordinating with the prospect vendors and on-boarding them on Groupon portal• Handling the vendor queries related to setting-up a deal on Groupon website• Ensuring exceptional service to the vendors and enhancing the excellence in overall service experience • Extending service support and resolving the issues/queries of the vendors from USA, Canada, UK, Ireland, Australia, New Zealand, United Arab Emirates -
Team LeadSutherland Sep 2015 - Jul 2017Cochin Area, India• Provided inbound chat support service to the US based clients of Amazon’s online retail segment• Resolved the client queries and issues on a priority basis• Handled the client escalations and made appropriate decisions to resolve the issues • Extended inbound chat and e-mail support to the clients of Amazon Candidate Connection Services• Supervised and mentored the team to deliver noteworthy standards of service• Managed the client calls in the absence of manager and made key business decisions /strategic changes in-sync with the business requirements• Assisted the job applicants in Amazon from USA, Canada, Porto Rico, UK and Australia
Mario Joseph Education Details
Frequently Asked Questions about Mario Joseph
What company does Mario Joseph work for?
Mario Joseph works for Groupon
What is Mario Joseph's role at the current company?
Mario Joseph's current role is Operations Team Lead.
What schools did Mario Joseph attend?
Mario Joseph attended Anna University.
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Mario Joseph
Chennai2hotmail.com, accesshealthcare.co -
2metso.com, yahoo.co.in
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