Who is Mario Joseph? Overview
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Quick answer
Mario Joseph is listed as Operations Team Lead at Groupon, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Mario Joseph.
Mario Joseph previously worked as Lead Merchant Operations at Groupon and Team Lead at Sutherland. Mario Joseph studied at Anna University.
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Email format at Groupon
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Groupon
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Profile bio
About Mario Joseph
I am a fastidious and service-oriented client specialist with profound cognizance of professional standards and principles. My professional journey so far has been learning and contributing experience with wide range of associations in customer support operations in-sync with organizational standards in leading organizations.A crisp snapshot of my professional voyage includes but is not limited to:✔Handling the Client queries✔Resolving the client issues on a priority basis✔Managing the Merchant escalations in a systematic manner✔Administrating the vendor management operations ✔Analyzing and resolving the vendor issues and enhancing the overall vendor service experience✔Supervising and mentoring the junior staff to comply with the organizational standards / service objectivesFurthermore, I am also skillful in extending inbound chat /e-mail support to the clients.
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Mario Joseph's current company
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4 roles
Mario Joseph work experience
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Operations Team Lead
Current
Sep 2024 - Present
Lead Merchant Operations
- Managing the merchant accounts over the phone and extending service support to the vendors associated with the organization's online marketplace
- Assisting the vendors in the entire lifecycle of the deal from the deal ideation to launch, modifications & closure of the deal
- Resolving the payment related issues of the client on a priority basis
- Coordinating with the prospect vendors and on-boarding them on Groupon portal
- Handling the vendor queries related to setting-up a deal on Groupon website
- Ensuring exceptional service to the vendors and enhancing the excellence in overall service experience
Aug 2017 - Sep 2024
Team Lead
- Provided inbound chat support service to the US based clients of Amazon’s online retail segment
- Resolved the client queries and issues on a priority basis
- Handled the client escalations and made appropriate decisions to resolve the issues
- Extended inbound chat and e-mail support to the clients of Amazon Candidate Connection Services
- Supervised and mentored the team to deliver noteworthy standards of service
- Managed the client calls in the absence of manager and made key business decisions /strategic changes in-sync with the business requirements
Sep 2015 - Jul 2017
1 education record
Mario Joseph education
FAQ
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What company does Mario Joseph work for?
Mario Joseph works for Groupon.
What is Mario Joseph's role at Groupon?
Mario Joseph is listed as Operations Team Lead at Groupon.
Where is Mario Joseph based?
Mario Joseph is based in Chennai, Tamil Nadu, India while working with Groupon.
What companies has Mario Joseph worked for?
Mario Joseph has worked for Groupon and Sutherland.
How can I contact Mario Joseph?
You can use AeroLeads to view verified contact signals for Mario Joseph at Groupon, including work email, phone, and LinkedIn data when available.
What schools did Mario Joseph attend?
Mario Joseph studied at Anna University.
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