Manage day-to-day operation of the DoDIN AISR Transport infrastructure. Coordinate with Mission Partner Network Operation Centers (NOCs) to transition the network traffic in support of planned and unplanned events to help ensure the site managed AISR network is properly configured to conduct the site's assigned mission(s). Also to collaborate with mission partners to ensure full situational awareness of the status of the AISR network and potential mission impacts. Manage all incidents or events related to the AISR Infrastructure via Global Ticket Management System (GTMS) Remedy and will interface with supported and supporting units and other interested organizations.

I build 10 Gig backbone circuits for internetwork connectivity and customer connections. Coordinate with customers and vendors for delivery of services. Coordinate with vendors for transitions and upgrades to the network. Work with Cisco and Juniper routers to build or remove IP backbone trunks.

As a Multi-Function Information Systems Analyst Senior in Incident Management, I perform real-time Tier I network operations and fault management. I perform proper resolution actions, reporting, escalation, etc. Work closely with Network Controllers of other DISN networks/Help Desks and DATMS customers and NOCs. Directly support the DISA Global NetOps Support Center (GNSC). Implement, manage, and operate highly complex telecommunications networks. These networks carry data, voice, imagery, and typically link numerous computing platforms, operating systems, and network topologies across widely dispersed geographical areas. Perform network fault resolution and performance monitoring/management using high-end Sun computers and multiple software tools. Interface and coordinate directly with network users, US government Technical Control Facilities and commercial carriers (e.g. MCI, AT&T, and Sprint) during fault resolution. Ensured the configuration management database (CMDB) reflected current software and hardware throughout the network. As a member of the Transport Incident Management group, I perform network management of the Asynchronous Transfer Mode (ATM) and Multiservice Provisioning Platform (MSPP) transport platforms. As senior ATM controller I assist controllers in performance of their duties when needed and assist in training. I provide input on changes to network management tools and network performance issues.

Fulfill service requests by coordinating with counterparts in other Operational Theaters, DISN networks/technologies, commercial vendors and customers in designing and implementing Trans-global circuits which enabled War fighters to perform their critical missions and US Government Officials to perform their missions and functions, globally. As a focal point for activation and deactivation of network circuitry, I review documentation and databases for accuracy and correct any errors to ensure effective configuration management. As an Implementer I am sought as a subject matter expert (SME) for configurations of equipment to assist in restoring services and troubleshooting network issues. I also provide technical assistance to customers in activating their circuits. Change Management responsibilities include coordinating upgrades, rehomes, and route changes within the DISN to support customer requirements.

Performed code upgrades to various DISN ATM System (DATMS) equipment to keep system configurations current against the authorized baseline. Reviewed daily backups of network devices, resolved any issues, and then manually backed up configurations. These backups were the fail safe for any catastrophic failure of network equipment. Monitored and corrected timing issues to resolve degradation of network elements. Troubleshot and resolved escalated tickets which Incident Management personnel were unable to resolve. Often collaborated with customers and their support technicians/engineers to resolve site configuration or wiring issues, and worked with commercial telecommunications vendors to resolve network backbone trunk issues. Assisted engineers of other networks/technologies to resolve their network issues. Provided recommendations on operational and troubleshooting procedures, network designs, equipment acceptance to support Defense Information Systems Agency (DISA) in performing their mission of providing reliable telecommunications globally which in turn supported the Warfighter, other U.S. Agencies and NATO to perform their missions. Documented inventory of existing legacy edge devices and circuitry, completed appropriate analysis, and provided recommendations to move the circuits in order to remove “End of Life” equipment from the network.

As an Operations Engineer in Incident Management, I was the Operations SME for the world’s largest private ATM network. I provided network controllers with general information about the network, and I helped them resolve incidents when they struggled. I supported the NOC supervisor and in their absence assumed those duties. Assisted in creation of a training plan and assisted Shift Leads in training controllers. Developed Standard Operating Procedures (SOPs) and provided input on SOPs created by others. Tested new network applications/tools and provided input on feasibility of using the applications in support of network operations. Provided input where those applications could be improved. Created drawings of circuits and networks to assist controllers and engineers in troubleshooting. In preparation for disasters I was sought to provide possible impact in target areas where they could be predicted. During the aftermath of Hurricane Katrina, I collected information on what assets were lost and their impact on the DISN and customer missions, locally and globally. I then coordinated prioritization restoral of circuitry and alternate routing of critical services.

As a Shift Supervisor of Incident Management for the ATM NOC, provided training to shift personnel, maintained the shift schedule, assisted controllers in performance of their duties when needed. Maintained the HP Openview Map of the network. Performed real-time Tier I network operations and fault management. Performed proper resolution actions, reporting, escalation, etc. Worked closely with Network Controllers of other DISN networks/Help Desks and DATMS customers and NOCs. Directly supported the DISA Global NetOps Support Center (GNSC). Implemented, managed, and operated highly complex telecommunications networks. These networks carried data, voice, imagery, and typically linked numerous computing platforms, operating systems, and network topologies across widely dispersed geographical areas. Performed network fault resolution and performance monitoring/management using high-end Sun computers and multiple software tools. Developed, implemented and updated network operational procedures and drawings. Interfaced and coordinated directly with network users, US government Technical Control Facilities and commercial carriers (e.g. MCI, AT&T, and Sprint) during fault resolution. Ensured the configuration management database (CMDB) reflected current software and hardware throughout the network. Supported DISA in its fast paced endeavors in standing up communications to support various U.S. Agencies in the after actions of 9/11. Helped in building and maintaining communications in support of the second Gulf War. Provided coverage to ensure stability of the network while presidential calls were made across our network.

As a controller in Incident Management my duties were much the same as above. Additional Duties involved training Tier2 engineers in troubleshooting the network and day to day operations. It was my task to document a 36 switch secure network with edge devices, modems, crypto and two Cisco gateway routers. Documented ELANs, circuitry, created drawings and became the subject matter expert of that network. This provided controllers and engineers information to troubleshoot issues within that network more efficiently.

Position started with GTE GSC/WTS. Division was sold to General Dynamics.Responsibilities included accessing and analyzing the operations and operational efficiency of the Defense Switched Network (DSN) using the Advanced DSN Integrated Management Support System (ADIMSS) and the Advanced (DRSN) Integrated Management Support System (ARDIMSS) on HP Openview, Oracle and Unix base software. Other responsibilities included the surveillance of over 106 digital switches in Germany, United Kingdom, Benelux, Spain, Italy, Turkey, Southwest Asia, and Real World Military Operations in Bosnia, Africa and the Persian Gulf, using the ADIMSS/ARDIMSS network management system. Analyzed the operational efficiency of the network using the near real time alarm and call data. Also responsible for the collection and analysis of traffic data, automated message accounting data and switch database tables to ensure optimum performance of the DSN and DRSN. Troubleshot and provided a diagnosis for corrective action. Applied software knowledge to isolate hardware problems and identified and resolved problems caused by switch/transmission failures. In the event of switch failures, took corrective action to alt-route calls destined for the failed switch location by implementing software generated controls. I reviewed traffic and alarm data electronically to determine reliability of the DSN and DRSN Europe and provided recommendations/solutions as deficiencies were noted. Was responsible for notifying the Army, Air Force, Navy and other Network Management Centers as problems occurred within the DSN and DRSN Europe. Worked on configuring, diagnosing, repairing or referring repairs of network data collection equipment. Was responsible for implementing changes to the network map displays and updated various databases. Also made recommendations for improvements to the DSN network and the collection and monitoring system. Maintained daily logs and trouble tickets using REMEDY.

I inspected, maintained, tested, troubleshot , repaired, configured and implemented changes to audio digital circuits, and circuit equipment, including Main Distribution Frame; AN/FRC-171 radio; multiplexers; modems and matrix frame systems. Provided customer assistance by coordinating repairs on global circuits; troubleshot closely with telephone switch personnel on voice circuits. Troubleshot through loop testing, bit error rate testing, impulse noise, envelope delay, and net loss variation, etc.; monitored the DACS (Digital Access and Control System) system via the AT&T DPAS system, which included following up on system alarms, configuring and implementing circuitry through provisioning software, configuring and implementing loops and alt-routes via the software cross connect system. Reviewed and made recommendations for further actions on station logs, maintenance records and trouble tickets. Tracked daily measures of circuit quality to identify current and potential problems with analog and digital circuits. Submitted work orders when needed. Ensured Technical Control personnel performed their respective duties in a professional and courteous manner. Established and implemented procedures and lesson plans and conducted training. Recognized with Award of Excellence for a "Zero-Deficiencies" rating on the DISA Performance Evaluation.

Communications System Circuit Controller / Microwave Technician, December 1987 to April 1991 Inspected, maintained, tested, troubleshot and repaired audio and digital circuits, and circuit equipment including: multiplexers, modems and Main Distribution Frame wiring. Provided customer assistance by coordinating repairs on global circuits. Was part of the initial manpower that stood up the new Technical Control facility. Corrected wiring and equipment installation after local contractor was released.

Maintained and troubleshot various microwave systems and support test equipment to component level. Maintained Main Distribution Frame and various Digital Subscriber Terminal Equipment DSTE equipment including: low and high speed cardpunch, low and high speed tape punch and reader, and page printer. Installed cabling to various equipment and computer systems. Received numerous awards and certificates for superior job performance. Participated in 7th Signal Brigade’s installation of the first operational computer center of which the Brigade commander designated as the model for the rest of the Brigade.