Mario Gerges Email and Phone Number

-Deliver exceptional customer experiences in every interaction, whether with customers, car dealers, or teammates.-Manage and resolve a high volume of requests and complaints with confidenceand efficiency.-Collaborate with cross-functional teams, including engineering, data, andmarketing, to develop new processes and products that enhance the customer experience.-Handle daily WhatsApp requests from dealers, ensuring timely and accurate responses.-Support the operations team in managing escalated scenarios and providesolutions to complex issues.-Occasionally handle challenging customer interactions, both in-person and over the phone, requiring strong customer service experience.

Providing comprehensive support to junior team members,addressing a wide range of issues including technical challenges,problem-solving, and other professional obstaclesHandling customers complaints and escalations from A to Z andfollowing up with concerned teams to solve customers' complaintsAnalyzing and reporting team performance and working to enhance itAnalyzing the types of incoming calls and identifying the highest typeof received call to be able to deliver the best experienceAnalyzing customers survey

Replying to customers concerns / issues through phone/ mailProviding customers with the organization’s service and product detailsSupporting in several other teams “Sales team / Complaint team"