IT support specialist handling up to 20 support incidents per day ranging from desktop installation to troubleshooting operating system incidents.

• Led training and personal coaching of employees to provide the opportunity for growth and improvement through a series of hands-on labs and technical presentations. • Employed a consultative approach as a computer sales expert when assisting customers to purchase technology that best fits their needs

Reviewed cybersecurity policies and procedures to ensure the maintainability and adherence to industry best practices. Led Scrum ceremonies and created procedures and training to onboard new engineers.

• Collaborated within a team setting to enhance a mobile application named Clew, (available publicly on Apple’s app store) which is designed to help people with eyesight disabilities navigate indoor spaces.• Incorporated machine learning algorithms to enhance the application to detect specific obstacles in a blind user’s path.• Interviewed Clew users from all over the world through zoom and created a short list of questions for them leading to app improvements

• Greeted visitors at the front desk in the international office; escorted patients to appointments and the pharmacy.• Interpreted for patients who spoke both Arabic and French.• Helped patients complete paperwork for the hospital and their embassies.• Engaged in general office work.