Mario Go Email and Phone Number

-Manage and optimize our Freshdesk platform, setting up automation rules, assigning tickets to agents, and monitoring the ticketing process to maintain efficiency. By regularly updating and configuring Freshdesk properties, I ensure it adapt to our team’s evolving needs for smooth operations and improved support outcomes.-Play a key role in IT operations, overseeing system administration, troubleshooting technical issues, and ensuring the availability and performance of critical IT infrastructure. My focus is optimizing workflows, improving response times, and supporting overall business efficiency through proactive management of support systems and IT environments.

-Help the JFC branch uninstall the existing anti-virus and install the new anti-virus crowd strike Falcon on their SERVERS, POS, and managers ' PCs.

- Works with different network operations personnel, project managers, and othertechnical experts in developing and implementing solutions.- Migrating PLDT Home and Enterprise subscriber accounts from the copper wire systeminto the fiber system.

- Assist employees with technical difficulties on their workstations and learn by supervising network infrastructure development that a new set of HR departments will utilize.- I managed two departments and was assigned as an assistant technical support engineer.- Challenge to resolve some issues due to handling more than one concern.