Mario Gomez brings more than 15 years of management and operational expertise to BPO. Based in Santo Domingo, D.R., he is responsible for partnering with LATAM operations and business ensuring the successful execution of business process outsource (BPO) and new client relations.In his previous role he was responsible for leading nearshore operations and ensuring the successful execution of business process outsource (BPO) and contact center performance. Mr. Gomez is a proven leader in the customer service and call center industry with extensive experience managing operations, improving call center performance, and developing customer management strategies across global organizations. As a result of his commitment and dedication, Mario has a consistent history of operational excellence, revenue generation and driving growth by delivering “world class” services. A native of Brooklyn, NY., Mr. Gomez holds an accounting degree, from the New York Technical College in Brooklyn, NY.