Over 20 years professional experience in high-profile international luxury hospitality properties. Proven track record in building and leading successful teams, and delivering high quality service standards and profitability whilst focusing on customer satisfaction and employee engagement. Comfortable in managing large scale operations, as well as a multi-cultural workforce. • Strong track record of raising standards and delivering improved operational efficiencies and increased revenues; • Highly effective manager, coaching, motivating and developing staff to achieve their full potential and to deliver the highest levels of customer service;• Excellent IT skills, computerising systems to streamline operational procedures;• Opening experience