Mario Islas Email & Phone Number

Georgetown, Tx, Us

Georgetown, Texas, United States

Austin, Tx, Us

-Responsible for overall revenue retention within your portfolio of accounts.-Attain/Exceed revenue goals through identifying and qualifying upsell opportunities and contract renewals.-Become a ShipperHQ product expert. Delivering accurate, valid and complete information on ShipperHQ best practices using our suite of customer engagement tools. Be a problem solver.-Establish and maintain executive relationships within your portfolio.-Manage all aspects of the customer success process, typically beginning at the time of signature for Enterprise clients. -Serve as an escalation point as needed for technical tickets and coordinate communications with customers meeting the appropriate SLA response times.-Be a customer advocate. Communicate feedback and product requirements back to key stakeholders.-Conduct frequent Account Reviews.-Support marketing efforts including soliciting customer testimonials and securing participation in company events.-Ability to work both independently and collaboratively to achieve revenue targets while attaining exemplary client happiness scores within your accounts.

Austin, Tx, Us

-Work strategically with our customers to understand their business objectives and functional requirements to successfully implement ShipperHQ-Responsible for outlining, creating, and configuring the scope of work documents-Become a ShipperHQ product expert. Delivering accurate, valid and complete information on ShipperHQ best practices using our suite of customer engagement tools. Be a problem solver.-Escalate technical calls internally to the Support team and coordinate communications with customers meeting the appropriate SLA response times.-Efficiently communicate customer feedback, insights, and recommendations to the cross-functional members of our Support, Product, and Marketing teams.-Ability to work both independently and collaboratively to achieve team KPIs while attaining exemplary client satisfaction scores within your accounts.

Austin, Texas, Us

-Provide overall direction for four platform support team members.-Develop a strategy, and offer a model for platform support across the full TMS platform. This includes internal facing as well as external facing facets of the TMS as well as EDI.-Assist direct reports in the attainment of individual goals.-Mitigate customer escalation through development of a direct customer resolution plan-Colaborate with members of the product team to resolve known bugs as well as getting ahead of issues prior to sprint releases through UAT.-Develop P1 processes for business hours as well as after hours support.

Austin, Texas, Us

Austin, Tx, Us

-Delivering comprehensive SaaS support for largest and highest-profile users through emails, livechats, and inbound phone calls to resolve issues.- Identify educational opportunities and assist with implementing efficient shipping practices for over150 marketplace and shipping carrier integrations.

Atlanta, Ga, Us

-Efficiency and timeliness in managing workload & recording relevant details in CRM / Salesforce.com; status, steps & expectations set-Gather & document necessary data for issue replication, problem determination, troubleshooting and/or escalation-Maintain current knowledge of our software applications, support policies and available resources to problem solve independently in a changing, fast paced environment-Recognize when issues need to be raised to Level 2 support or Application Support for more in-depth database assessment or determining potential bugs and design flaws-Work closely with peers across all departments, to ensure an exceptional and seamless experience for customers in evaluating and developing solutions by troubleshooting the hardware in trucks as well as the web based software.-Assist with testing and researching technical problems and finding solutions

- Schedule new jobs once signed contract is received.- Coordinate the subcontractors for each job accordingly.- Ensure that the folder is complete and customers are notified of work to be completed on their home.- Coordinate with insurance companies for claims on customers property.- Invoicing insurance companies as well as customers for services rendered.- Making sure we stay on budget and on schedule for jobs that are in process. - Manage crew supervisors.

- Leading and investing in a group of 10 volunteer leaders. Scheduled bi-monthly meetings/trainings for our leaders to grow in their leadership and experience in student ministry.- Pastor and invest in the lives of about 90 high school students in our youth ministry. - Plan and execute multiple events throughout the year for our students to enjoy and invite friends.- Plan and execute multiple fundraisers to help support our student ministry.- Helping and equipping parents in how to communicate and walk through tough situations with their teenagers

Carmel, Indiana, Us

Dispatching for CarsArriveNetwork on behalf of the Adesa Auto Auctions.

Portland, Oregon, Us

- Responsible for annual M&S contract renewals for Sage SalesLogix, SageCRM, and Sage MAS500 customers- Responsible for maintaining ongoing relationships with CRM and the firms largest ERP customers- Had regular communications with customers about promotions and add-on modules - Worked leads early in the sales process to help coordinate meetings and appointments- Helped identified opportunities to be worked for both CRM and ERP

Bachelor'S Degree, Bible/Biblical Studies

Bible/Biblical Studies