Mario Ramirez Email & Phone Number

San Juan Pr

• Provided startup and installation assistance for equipment on a needed basis.• Conducted troubleshoot and repaired units as defined by company standards.• Provided service equipment in the field while serving customers courteously and efficiently ensuring the highest standards of customer service.• Monitored inventory levels in storage yards and trucks with the appropriate stock counts as needed.• Ensured routine maintenance plan in place and minimize down time on all assigned equipment.• Maintained and/or partner with a parts department to ensure sufficient parts inventory for each unit.• Dedicated to customer service, and maintaining professionalism in the work place with customer and co-workers alike.• Accurately and effectively diagnosed and revised schematics to fit within specs of costumer's demands, and revisions.• Provided outstanding customer services which includes but is not limited to: providing thorough safety information both before and after the service, answering all questions thoroughly (providing reading material if needed).• Repaired multiple customer units every week going above minimum quota.• Repair or replace defective equipment or components.• Educated customers with hands on demonstrations of acquired equipment and technology.

San Juan, Pr

• Interacted with external customers to determine service needs and ensured high level of customer satisfaction with the services performed.• Maintained and managed parts inventory with a high degree of accuracy.• Performed quality assurance tests on new hardware to ensure they met established requirements.• Read and worked with unit schematics for troubleshooting.• Performed unit inspections and testing to ensure quality service and unit functionality.• Conducted on-going system operation training for end user customers as necessary.• Installed, maintained, and repaired company products and systems at customer sites, this includes hardware, software and networking products.• Provided timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.• Performed field service operations that may involve unusual problems requiring strong technical skills.

Guaynabo, Pr