Mario Jacques Email and Phone Number

Merchant Administration at CITI (Citigroup)

· Manage a team of 15 employees· Monitor foreign exchange accounts in Asia and Europe and fund them accordingly through our CLS partners. · Process and/or fulfill foreign exchange transactions, wire transfers, settlements, audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis· Assist the manager by performing activities such as coordination and scheduling of work · Manage and resolve day-to-day issues, review transactions and requests for compliance with regulatory and Bank requirements, as required· Resolve discrepancies/ exceptions and build productive relationships with various lines of business and external customers· Identify potential risk situations/ impacts, and make recommendations or escalate to the manager, and ensure contingency plans exist· Hire, train and coach employees

· Responsible in establishing, writing, implementation and reviewing all internal operation policies and procedures· Serve as liaison to various government agencies in relation to compliance and security issues, namely FINTRAC, CSIS, RCMP and various other security and legal agencies, as well as all law enforcement agencies.· Obtain and provide continued education and employee training in fraud and money laundering (AML) prevention, due diligence (KYC) terrorist and criminal financing.· Monitor all transactions and clients using AML and KYC tools in compliance with OSFI obligations.· Responsible for establishing and maintaining internal security controls.· Review applicants based on politically exposed standards and rules.· Responsible for the review, evaluations and acceptance of applications from corporate, private and wholesale clients, using risk matrix and evaluation tools.· Responsible for performing internal audits in all branches across Canada, reporting and reviewing results and deficiencies to the President and the Vice-President of the division. · Review and approve large retail and corporate transactions.· Review and report all suspicious transactions and large cash transactions to Fintrac· Reporting directly to the President and the Vice-President of Retail Services and the Vice-President of Corporate Services· Work directly with the operations and accounting departments.-------------------Assistant Operations Manager· In charge of all retail, wholesale and corporate banking activity.· Review, approve and process all international wire transfers· Bank accounts reconciliation (USD, CAD and Foreign currency accounts)· Perform accounts payables and receivables· Calculate and dispense bank account charges and interest rates · Managing credit lines, including interest calculations· Cash management of USD, CAD and foreign accounts· Foreign Exchange Hedging· Work directly with the accounting department.