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• Launched the first Account Manager SAS Core team outside of Seattle, WA and into Santa Monica, CA.• Focused on driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of service through strategic insights and relentlessly high operational standards.• Adopted an influential role in building and executing strategic joint business plans with my Selling Partners and collaborated with them to explore innovative ways to identify and execute new selection, optimize advertising, merchandising, and operational improvement opportunities.

• Drove business growth for some of the most influential Selling Partners (vendors) on the Amazon platform, ensuring Selling Partner satisfaction with the program through a high level of service and maintaining high operational standards.• Managed two of the largest vendors in the Home and Kitchen categories with sales exceeding $300 Million per year and a growth rate of ~120% year over year.• Created business plans, marketing and promotional strategies, operational improvement plans, and improved vendor’s profitability by over 10%.• Worked with multiple external and internal teams that vary in level from Senior Vice Presidents, Vendor Managers, InStock Managers, Program Managers, Process Specialists, and more.

As an Area Manager, I lead and develop a team of Amazon Associates; one of my main focuses is motivating, mentoring, and coaching my team. I am responsible for engaging my team during a shift to maintain the highest levels of safety, quality, attendance performance and engagement. I provide my associates with the tools needed for success and I drive productivity and efficiency through data-driven decisions and analytical problem-solving. Some key responsibilities of my role include:· Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates.· Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.· Partnering with the management team to establish and maintain quality control standards.· Proactively identifying and leading process improvement initiatives and Lean tools.· Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor.· Leading and developing a team of Amazon associates.· Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.· Ensuring procedures are followed for building security and product loss prevention.· Creating, managing, and supporting recognition and communication programs.

• Assist in managing a team of 25+ part-time associates.• Monitor, appraise and provide feedback regarding individual productivity and job performance.• Execute standard operating procedures for continuous improvement.• Analyze weekly data and metrics to drive the overall performance and effectively troubleshoot and communicate support needed to site manager.• Provide a safe, productive, and fun work environment while encouraging innovation and fostering team members ideas.• Schedule associates shifts on a weekly basis, maintain and order supplies, and assist with interviews, on-boarding and training of new team members.• Execute local marketing events and promotions.

• Assist and direct over 100 customers towards resources and staff based on need while providing excellent customer service experience on a daily basis.• Problem-solve scenarios such as missing and/or damaged packages.• Certified Site Security Facilitator (SSF) to identify potential risks to site security andfacilitate resolution of confirmed risks.• Trained over five associates on all site operational practices.• Launched our Instagram page and created a marketing content plan.• Created marketing flyers to be displayed in the store that led to a 90% increase ofcustomers asking for a demonstration of the store.• Presented our location for 8 executive and senior managers.• Instrumental in launching our site which got ranked the fastest growing site since launchwith the highest volume of returns.

• Manage the Content Director, Social Media Director, COMM Career Portal Director and oversee a team of over 50 students; produce and edit COMM Events (Weekly newsletter).

Manages the Communication Department YouTube Channel Team at San Jose State University; ensures content is created on schedule; ensures events are recorded; coordinates with other COMM Central Network (CCN) teams to upload content, and notifies the faculty coordinator of new content production.

• Manage all social media platforms (Facebook, Instagram, Twitter, LinkedIn, Youtube).• Marketed fundraising events that brought in over $50,000 in a 7 months period.• Designed and edited promotional materials such as flyers and invitation cards.• Worked hand-in-hand with the executive director to maintain an image that represents TSCC.• Bring in silent auction donation items for our annual fundraiser event.• Photograph program activities and edit the pictures using Adobe apps.

• Managed front desk and audiovisual areas.• Arranged study rooms and assisted students based on need.