I determined clients’ requirements by completing intake interviews; determining need for treatment objectives, and plans. I coordinate and monitor services, including comprehensive tracking of client activities in relation to care plan. I develop and implement program services in collaboration with community systems aimed at instilling client accountability. I identify and provide emergency crisis services as necessary; make immediate clinical assessments and respond according to accepted crisis intervention methods and techniques.★ Accomplished clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress.★ Maintained a positive atmosphere for customers and employees consistent with company’s mission and core values.★ Delivered effective training and mentoring to participants that resulted in placement of 52 individuals in work opportunities.

I applied my Psychology degree to assist with the treatment of patients with behavioral challenges. I utilize compassionate communication to interact with them and their families, collaborating with medical staff to comprehend and implement individual plans and corrective actions. I remain fully observant and aware of what my patients are doing and their progress, assessing, intervening and preventing crisis and potential safety and health hazards. This helps create a supportive environment that encourages positive qualities and behaviors. I maintain comprehensive and accurate records on patients, collecting and assessing data including observations and team member notations, so that medical staff and coworkers can easily research patients and their status. This includes conducting ongoing social assessments and encouraging families to participate in plans and programs.★ I work with patients, applying Applied Behavior Analysis programs to deescalate adverse situations and behavior, monitor and record progress to reduce negative behaviors and reinforce positive alternatives.★ I have developed and use the ability to communicate with American Sign Language and Picture Exchange System to assist nonverbal patients.★ To help create a cohesive team at the clinic, I provide new hire training during initial orientation and transition period, educating them on policies and practices to maintain smooth operations for the center.

As Shift Lead, I delivered exceptional customer service as well as managed administrative tasks with a keen focus on resolving customer issues quickly and efficiently. I ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.★ Identified the need of skills improvement and delivered effective training and mentoring to project management teams aimed improving overall performance and efficiency.★ Adjusted and adapted to various kitchen roles as needed to increase business productivity.

I was the initial point of contact for undergraduate admissions and assisted students in designing educational plans with emphasis on class selection and degree planning. I directed scheduling and supervision of student aides. I trained supervisory staff and employees on new and existing procedures and policies. I produced / updated training manual.★ Fostered strong relationships with students, staff, and various departments with a keen focus on achieving collective goals.★ Accomplished necessary pre-admission processes by reviewing applications, documentation, and assisting with the resolution of challenges and issues.