Duties include servicing, maintenance and troubleshooting hardware/ software in the Epos retail/ hospitality environment dealing with back office Servers, PCs, Laptops, Printers, also maintaining scanners, cash drawers and Networking equipment across a range of retail outletsSupporting hardware connected to Drive Thru POS systems for food outlets such as McDonalds, KFC, etcRe-Imaging of POS and back office PCs

• Repair a range of pc based EPOS equipment• Keeping accurate records of customer’s equipment returned for warranty and fourth party repair.• Logging the work completed on the company’s system

Act as an initial point of reference on the phone, or in a Reception area as required. Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. Implementing night security systems, ensuring overall safety and security of the scheme Respond to faults as discovered. Monitor access to schemes and visitors. Meeting the requirements of health and safety policies and practices. Reporting incidents and anti-social behavior. Effective recording of information. Implementing policies and procedures to ensure effective service delivery. Advise management promptly of any signs of problems or concerns about a client. Reporting repairs to maintenance contractors by using appropriate systems. Promote and encourage a high level of client involvement, consultation and communication.

Responsible for a variety of tasks surrounding the delivery of orders to private and business customers throughout Wales and Southern EnglandPerforming daily pre-trip and safety inspections on equipment, sorting goods by Invoice for delivery, proper loading and unloading of merchandise, driving Standard and Transit Size VansProviding high level of customer service to ensure customers are satisfied with product and timeliness of deliveries & representing the company with a positive attitude at all times.

Responding to a large volume of inbound customer calls / inquiries and navigating the computer while performing customer service duties in a courteous and professional mannerConverting car rental enquiries into bookings and assisting potential clients by providing information on the product and services, including the promotion of current sales initiatives, including up- sell product specials and complementary insuranceDemonstrating my commitment to customer service by following up on calls and ensuring superior resultsQuickly analyzing customer concerns and needs while balancing company revenue concerns

Commission ManagementProcessing of invoicesTaking and loading reservationsQuoting and distribution of ratesAttending tourism expos and entertaining clientsMeeting monthly targets and the location’ s goals with business mix and number of cars on contractMaking sales calls on new accounts, existing accounts and high level accounts through phone calls, meetings and lunchesIdentifying and reporting new sources of referral business within the existing customer baseReviewing the terms and conditions of the rental contract with the customer, providing clarification or further explanation as requestedEnsured customer satisfaction by maintaining after sales service and effective follow upIdentifying and responding to changing customer needs and expectations, providing a courteous and a professional rental experience and required product offering.

Managed a fleet of 500 plus vehicles and all activities associated with running a succesful airport car rental operationSupervision of staffAssigning duties for customer handling, pick- up and drop- off and vehicle preparationCapturing reservations, renting and checking- in vehiclesInsuring that there is adequate staffing and vehicles to handle the volume of customers expectedOptimize walkup and up sell revenue through proper fleet distributionAll relevant paperwork regarding car rental functionsResponsibility for charging clients for damages to vehicles and getting them repaired in shortest time possibleMaking sure staff clean vehicles timuously and get them from depot to branches locally and nationallySorting out the quotas of vehicles for the next day before leaving the office