Mario Marques Email & Phone Number

Berlin, Germany

- Responsible for carrying out all commercial and organizational activities associated with the business operations of the accommodation;- Registering residents, carrying out occupancy planning, and maintaining data in the in-house data processing system;- Regularly provide the accounting department with all of the accommodation's accounting-related.

Brandenburg, Germany

Technical support in English for eBay employees around the world. Over the phone or live chat, I helped users with software or hardware issues and problems with their accounts. I've improved my IT knowledge a lot and used my soft skills to guide the users and adjust their expectations.

São Paulo

Main responsibilities:Member of committee responsible for the development and implementation of Siemens Brazil's D&I area;Leader of Employee Resource Group regarding the LGBTQIAP+ agenda;Creation of census and diagnosis and subsequent critical analysis of the results about the D&I maturity levelDevelopment and monitoring of KPI's, with design and proposal.

São Paulo E Região, Brasil

• Management of internal processes of Customer Care Center, with multiple areas considering the company's portfolio: Industry, Energy, Healthcare, and other corporate topics of general interest;
• Critical analysis of indicators and performance to ensure the maintenance of the quality of services delivered and provided by the Customer Care Center, according to market expectations, quality policy and company.
• Follow up, update, and implementation of process improvements… Show more
• Follow up, update, and implementation of process improvements related to internal and external customer service, according to market feedbacks and internal satisfaction surveys;
• Elaboration of targeted surveys to measure the satisfaction of internal and external customers, tabulation of results, monitoring of action plans, considering specificities not only of the first level service, but also.
• Comprehensive understanding of tools used to manage calls and ticket registration, seeking to ensure the integrity of such records and data, service history, contact update, report generation and indicators. Knowledge.

São Paulo E Região, Brasil

Monitoring and assistance to solve the needs of internal and external customers, using multiplatform service: telephone, e-mail, face-to-face. Leadership and assistance of the team and internal areas regarding daily activities resulting from customer contacts (such as occurrences, issues, demands and complaints).

Postgraduate Degree, Multicultural And Diversity Studies, Diversity And Inclusion In Organizations

Development of competences to contribute to the transformation of companies and institutions into spaces of respect for individualities.

Master Of Business Administration - Mba, Administration And Business

Leadership, Innovation and Management. Subjects: The art of leading and inspiring; Lifestyle and high performance professionals; The age.

Postgraduate Degree, Multicultural And Diversity Studies

Diversity Management in Organizations Understanding and critical analysis of the main themes that involve the management of diversity in.

Bachelor'S Degree In Communication, Communication