See web site http://www.markab.itActualy I'm working on these items:- 1) Unified Communication & Collaboration: how to support the market growth (first phase), promote the best practice and avoiding the risks of user resistance See:http://www.linkedin.com/groups?gid=2318329&trk=myg_ugrp_ovrhttp://www.forum-ucc.it2) Multimedia Customer Relation: how to reduce cost per contact avoiding impact on performance and qualitySee:http://www.linkedin.com/groups?gid=2318382&trk=myg_ugrp_ovrhttp://www.club-cmmc.it/