Mario Miceli Email & Phone Number

Vancouver, Canada Area

Overseeing a very capable senior team, managing our various business activities and expanding the operational and program reach of il Centro. Implementation and enhancement of il Centro's strategic plan.

Lower Mainland Vancouver

Proven Executive Leader with corporate operational, strategic and transformational experience. Providing strategic business advice, advocacy and public relations to improve your company's brand and performance. Service innovation, vision and passion for your company to differentiate itself from the pack.

Established a new division of Strategic Supply Management for ICBC's Injury and Legal Services. - Aligned new operational claims business model with cost effective sourced contracts - Improved stakeholder engagement network to achieve initiative benefits - Procured new innovative sourced contracts that were able to achieve over $40m in cost avoidance- Improved service level agreements and supplier accountability to ensure positive customer experience

Strategic Operational Management of a Claims Litigation Portfolio valued at $3B in reserves - Managed an operational team of over 300 staff responsible for over $650M in annual spend - Provided strategic direction to ensure operational effectiveness in target achievements- Performance manage the senior leadership teams- Successfully maintained operational budget

Development of Strategic Innovation in Claims Management to improve operational efficiencies- successfully developed strategic programs that reduced overall claims costs - implementation of Claims Business Model and the purchase of a Claims Management System- led a multidisciplinary team in the development of a disability management program- networked with international global systems users to improve capability and claim service delivery

One of three members selected to lead ICBC's Claims Transformation Team - value stream mapping of the claims process- created twelve value add initiatives to incorporate into the transformation- led the design of new workflow model which would become the Claims Business Model- led the document management initiative to digitize communication entities - purchase of a claims management system to support the business model, document management and value add initiatives to enhance People, Process and Technology for improved customer and employee experience

Regional Manager for Injury Services portfolio defining the strategic direction for injury claims valued at over $2B in reserves. - development of a fully integrated intranet site devoted to providing self serve strategic claims handling advice and procedures for all adjusters - introduced and trained adjusters and examiners in evidence based medical-legal file handling- designed and provided annual training sessions to over 300 injury adjusters and examiners featuring national and international experts in medical litigation management - led the development of a litigation center targeting and testing specific litigation practices to improve litigation outcome and jurisprudence.- providing ongoing technical leadership to adjusters and examiners through dissemination of relevant caselaw review

Developed and managed an internationally recognized team of professionals who specialized in the claim handling and litigation of minor traumatic brain injury cases. - designed the training and development of claims and legal professionals in the etiology of mild brain injury and outcomes through national and international experts in the field- successfully reduced financial exposure of mild traumatic brain injury claims while providing positive treatment outcomes for patients- recognized by the Defence Research Institute for our achievements and sponsored a conference in Vancouver to share our approach with an international audience of attendees

Certificate In Leadership Education, Business Administration And Management, General

Bachelor'S Degree