Mario Nagi Email & Phone Number

Cairo, Cairo Governorate, Eg

Australia

o Facilitated remote technical support utilizing various web conferencing tools such as Skype, Viber, phone, and email to ensure seamless communication channels.o Managed resources at the company's Egypt branch, enabling continuous technical support for team members in Australia.o Conducted budget analyses for multiple projects, overseeing cost center sheet creation and review to prioritize beneficial projects effectively.o Led the entire acceptance/invoice process with diverse… Show more o Facilitated remote technical support utilizing various web conferencing tools such as Skype, Viber, phone, and email to ensure seamless communication channels.o Managed resources at the company's Egypt branch, enabling continuous technical support for team members in Australia.o Conducted budget analyses for multiple projects, overseeing cost center sheet creation and review to prioritize beneficial projects effectively.o Led the entire acceptance/invoice process with diverse customers, ensuring timely follow-up on remaining retention amounts.o Oversaw the management of Employment Hero, the company's HR, and Payroll Platform, including tasks such as adding new employees, updating details, issuing contracts, and managing resignations.o Managed cloud operations for company servers and VMs, including website creation and mail server management, to enhance operational efficiency.o Spearheaded the development of Android Applications to promote and support company products, enhancing brand visibility and market engagement.o Digitized employee profiles, streamlining the onboarding process for new hires and improving organizational efficiency. Show less

Scope & responsibility:• Managed telecom projects for Etisalat, contributing to Wave Telecom’s leadership as a top services provider in Egypt.• Implemented IT systems upgrades company-wide, ensuring consistent uptime and improving response time by 20%.• Developed a comprehensive database for employee and asset management, improving data access and efficiency by 35%.• Designed the company’s WordPress website, improving digital presence and customer acquisition by 25%