✅ Providing IT assistance to employees and customers✅ Training end-users on hardware functionality and software programs.✅ Resolving logged errors in a timely manner.✅ Monitoring hardware, software, and system performance metrics.✅ Updating computer software. as well as upgrading hardware and systems.✅ Documenting processes and performing diagnostic tests.✅ Provided Level 1 application support to internal Private Banking users, ensuring efficient troubleshooting, installation, and configuration of software applications and hardware peripherals.✅ Utilized ticketing tools such as Jira and ServiceNow to formalize and track day-to-day problems reported by end-users, determining their criticality and priority for prompt resolution.✅ Created and delivered training content tailored to end-users, enabling them to effectively utilize applications and maximize productivity.✅ Actively contributed to continuous improvement initiatives by enhancing internal documentation, fostering knowledge sharing among team members.✅ Collaborated with cross-functional teams to resolve complex technical issues requiring specialized expertise, ensuring the highest level of user satisfaction.

Experienced Web Designer and Developer with a strong background in WordPress customization and responsive web design. Skilled in front-end and back-end development, I excel at creating complex websites that meet clients' unique requirements. With a focus on optimization and code reusability, I deliver rigorous and high-quality work while staying updated on the latest technologies.Skills:✅ Web design and development✅ Front-end development: HTML, CSS, JavaScript✅ Back-end development: PHP, MySQL✅ Responsive web design✅ User interface design (UI)✅ Wireframing✅ Web application development✅ Code optimization and reusability✅ Quality assurance and testing✅ Third-party API integrations✅ Search engine optimization (SEO)✅ E-commerce solutions✅ Content management systems (CMS) like WordPress✅ Google Analytics✅ Adobe Photoshop✅ Requirements analysis✅ AdvertisingProjects:🌐 Duck in the Tub: Personal care product website. Check it out: duckinthetub.com🌐 Jamaica Association: Organization website. Explore it here: jamaicaassociation.ch🌐 Jamrock Grocery: Online grocery store. Visit it at: jamrockgrocery.com🌐 Voracity: Business website. Discover it here: voracity.ch🌐 Local Choose: Local business directory. Check it out: localchoose.com🌐 Story Real Estate: Real estate agency website. Visit it here: storyrealestate.nlThroughout my career, I have successfully completed various web design and development projects, applying wireframing techniques and integrating third-party APIs. I am well-versed in search engine optimization (SEO), e-commerce solutions, and content management systems (CMS).With a keen eye for detail and a passion for delivering exceptional user experiences, I combine creativity with technical expertise to bring websites to life. I am proficient in Adobe Photoshop for design work and possess strong problem-solving skills to address complex challenges.

Experienced IT Support Specialist with expertise in incident management and client relationship management. Skilled in resolving on-site and remote incidents for diverse B2B and B2C clients. Proficient in hardware and software troubleshooting, network peripheral configuration, and contract/order management. Knowledgeable in Windows Server 2016, TrueNAS, Debian OS, Ubuntu, and Docker for efficient data storage and network setup.IT Support Specialist✅ Assist with inventory and asset management, conference room preventative maintenance, and e-recycling✅ IT support and basic troubleshooting✅ Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction✅ Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)✅ Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction✅ Perform troubleshooting, repairs, laptop and desktop imaging, deployment and recovery, as well as printers supportSkills:✅ Incident Management✅ Client Relationship Management✅ Hardware/Software Troubleshooting✅ Network Peripheral Configuration✅ Contract/Order Management✅ Delivery Tracking✅ Windows Server 2016✅ Network Setup✅ Backup Systems

As a skilled WordPress Developer, I have successfully collaborated with various clients, including carrosserie websites and dynamic companies in the sheet metal industry. Here's a concise description of my experience:✅ Developed custom WordPress themes and templates to showcase carrosserie services and optimize online presence.✅ Implemented advanced functionalities, such as car listing systems, search and filtering options, and responsive design.✅ Collaborated closely with clients to ensure branding alignment and seamless user experience.Integrated and customized plugins to enhance industrial sheet metal processes and improve website performance.✅ Utilized JavaScript/jQuery to create interactive features and animations, engaging website visitors.Implemented on-page and off-page SEO techniques to boost search engine rankings.✅ Utilized PHP, MySQL, HTML/CSS, and other web technologies to deliver tailored solutions.✅ Provided ongoing support, maintenance, and troubleshooting to ensure smooth website operation.Skills:✅ WordPress Development✅ Theme Customization✅ Plugin Integration✅ Responsive Design✅ PHP/MySQL✅ HTML/CSS✅ JavaScript/jQuery✅ Search Engine Optimization (SEO)✅ Website Performance Optimization✅ Client CollaborationWith expertise in WordPress development, theme customization, and plugin integration, I have consistently delivered customized solutions for carrosserie websites and sheet metal companies. My strong focus on client collaboration, technical proficiency, and problem-solving skills have enabled me to optimize online presence, enhance functionality, and provide seamless user experiences.

Webmaster with expertise in PHP development, CMS administration, and web design. Made significant contributions to website improvement by implementing a PHP-based time tracking system. System tracked employee badge-ins, badge-outs, and automatically calculated working hours. Developed a robust and secure time tracking system using PHP and MySQL, seamlessly integrating it with the existing CMS. Collaborated with stakeholders to tailor the system to specific reporting and tracking requirements. Ensured accuracy and reliability through thorough testing and quality assurance. Provided comprehensive training and support to employees. Leveraged skills in PHP, CMS administration, and web design to streamline attendance management and enhance operational efficiency.Skills:✅ PHP development✅ CMS administration✅ Web designTasks:✅ Developed PHP object-oriented code✅ Created backend and frontend modules with Bootstrap✅ Implemented PHP-based time tracking system✅ Utilized PHP and MySQL in an object-oriented manner✅ Integrated time tracking system with CMS✅ Implemented robust security measures✅ Collaborated with stakeholders for requirements gathering✅ Conducted testing and quality assurance✅ Provided training and support