Re-engineered and simplified data operations by redefining data process extraction, cleaning, merging, monitoring, and quality audit assurance for critical components and controls compliance resulting in an organized and smooth operation within given rules and limits to reach business objectives.Led the infrastructure transition from on-prem data operations to AWS the cloud by taking ownership and collaborating with developers on pipelines, security, versioning, and compliance resulting in a functional cloud data platform with agile deployments and data quality controls. Deliver infrastructure split project to separate finance billing platform from business processes by identifying process details, problem-solving, and challenges anticipation to be migrated dataflows and platforms, assuring data integrity, and backup plan resulting in 2 functional data servers clusters without information lost and cero impacting business objectives.

Migrated Tableau dashboards to PowerBI by data cleaning, merging, and checking data quality with the business, delivering better data storytelling to solve business questions in a unique point of access from laptops and mobiles.Developed profit and loss (P&L) dashboard by sales account for 7 countries and 45 accounts by extracting data from SAP and Oracle databases (SQL), comparing dashboard results with official monthly and quarterly company financial statements resulting in a quarterly business meeting with each country's general and sales manager where promotions and accounts development investments where define with a gross margin simulation.

• Lead 1 analyst • Designed, developed and run business intelligence • Developed specific business analysis.

• Measured warranty customer satisfaction. • Established actions plans to improve warranty service.

• Lead 6 assistants. • Designed, implemented and run data driven methodology to improve service level KPIs.• Optimized operation for client.

• Performed market research and supported business insights related to price, units, penetration rate and market share for internet and cable companies worldwide.

• Provide customer service to English speaking customers over the phone.• Give feedback to Jr Agents on call handling.

• Calculated prices, gross margin and product mix to launch products. • Programed models of products raw material consumptions. • Trained sales team and manufacturing teams in product benefits differentiation. . • Solved product QA issues.