Mario Petrov

Mario Petrov Email and Phone Number

Technical Support Specialist @ HCL Technologies Ltd @ HCLTech
Mario Petrov's Location
Sofia, Sofia City, Bulgaria, Bulgaria
About Mario Petrov

I am an experienced technical support specialist with over 2 years of troubleshooting and customer-focused expertise. I have a proven track record in diagnosing and resolving complex technical issues, and maintaining high customer satisfaction, as well as working with cross-functional teams in order to ensure our team can take the best course of action in a particular situation. I am dedicated to continuous learning and adapting to new technologies in the rapidly evolving tech landscape.

Mario Petrov's Current Company Details
HCLTech

Hcltech

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Technical Support Specialist @ HCL Technologies Ltd
Mario Petrov Work Experience Details
  • Hcltech
    Technical Support Specialist
    Hcltech Jan 2021 - Present
    Sofia, Sofia City, Bulgaria
    Dedicated department •First-Level Support // Troubleshooting & Problem solving - provided via chat, phone, and email• User Documentation - Keeping track of user’s details, in order to ensure a smooth process while communicating • Error Documentation - Documenting all incidents/errors, reported by end-users and all steps taken or needed for the resolution • Remote Assistance - Proficiency in remote support tools and softwares to access user’s devices and mitigate any ongoing issues • User Education & Team Mentoring - Using acquired knowledge to help guide customers towards a resolution, and team members towards a faster and more efficient problem resolution • Quality Assurance and User Satisfaction - Keeping up with the Quality KPI in order to achieve the highest result of customer satisfaction • Data analysis - Using data and metrics to identify areas for improvement, and trends

Frequently Asked Questions about Mario Petrov

What company does Mario Petrov work for?

Mario Petrov works for Hcltech

What is Mario Petrov's role at the current company?

Mario Petrov's current role is Technical Support Specialist @ HCL Technologies Ltd.

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