Mario Petrov Email and Phone Number

Dedicated department •First-Level Support // Troubleshooting & Problem solving - provided via chat, phone, and email• User Documentation - Keeping track of user’s details, in order to ensure a smooth process while communicating • Error Documentation - Documenting all incidents/errors, reported by end-users and all steps taken or needed for the resolution • Remote Assistance - Proficiency in remote support tools and softwares to access user’s devices and mitigate any ongoing issues • User Education & Team Mentoring - Using acquired knowledge to help guide customers towards a resolution, and team members towards a faster and more efficient problem resolution • Quality Assurance and User Satisfaction - Keeping up with the Quality KPI in order to achieve the highest result of customer satisfaction • Data analysis - Using data and metrics to identify areas for improvement, and trends