Mario Piscopo Email & Phone Number

Sydney, New South Wales, Australia

Working with Pacific National on integrating their Railway Operating Systems to RailCube.

Sydney, New South Wales, Australia

Scrum Master ✶ Agile Project Delivery ✶ Software Development ✶ Release Management ✶ Customer Experience ✶ People DevelopmentScrum Master for the Online and Mobile Banking Team, under the Digital Foundation Squad. Facilitated Agile ceremonies and executed Sprint planning, retrospectives, Squad Review, standups and refinement. Assisted with release management activities and oversaw the software testing of the functionality. • Improved releases and identified potential impediments as part of the Retrospectives ceremony and Online and Mobile Banking implementations, achieving timely and quality delivery and more efficient ways of working.• Enhanced the customer experience by reducing bugs and streamlining delivery, aided by the cross-skilling of Online and Mobile Squads and sharing back-end API calls for functionalities. • Implemented Automation Test Suite in Azure DevOps for Online Savings Accounts. Enabled the completion of regression test suite within three hours, as opposed to the previous four days to complete. • Improved mobile app development infrastructure to enable remote access in collaboration with Security, Architects and Workplace. Team KPIs based on ‘completed tasks per sprint’ improved by 50%. Productivity increased in line with a growing team, able to deliver both technical upgrades and business improvements.

Sydney, New South Wales, Australia

Project Management ✶ Business Systems Analysis ✶ Issue Resolution ✶ Scrum Project Delivery✶ Customer Experience ✶ Stakeholder EngagementAnalysed and created requirements for back-end APIs and business functionality for browser and app applications, collaborating with internal and external stakeholders. Managed end-to-end projects and developed support and operating procedures for new enhancements. Oversaw Mobile App releases and administration, and performed Scrum ceremonies for the Mobile Banking Team.• Investigated Functional Specifications of the Online Rabobank Savings Account, delivered all payment functionalities on accounts within Mobile Apps and creating a positive user experience.• Created a FAQ template after a major Online and Mobile Banking release, enabling quicker resolution of customer enquiries which increased the KPI call measurement to achieve more calls answered within 30 seconds.• Key contributor in gathering functional requirements for the Rabobank Online Savings Accounts under the FutureTech Project. Involved migration of online and mobile banking, from vendor infrastructure to T24 core banking and Backbase infrastructure.

Sydney Area, Australia

Business Systems Analysis ✶ System and UAT Testing ✶ Process & System Improvement ✶ Team LeadershipPerformed system, UAT and interface testing across multiple platforms (T24, Pega, Nginx, Apigee, Tokens) including public websites, middleware, core banking data migration, reconciliation, system, internet banking, mobile app and mobile devices. Coordinated both onshore and offshore teams, and worked with Project Managers and the development team to formulate clear requirements, test cases and test plans.• Wrote Gherkin feature files for internet banking, mobile testing and UI/UX testing in DevOps. Enabled further reviewing and building of test case scenarios to be integrated across the multiple systems. The team’s bug count was reduced and resolved earlier due to a test-driven development approach.• Reviewed end user processes, acting as Quality Assurance Lead. Identified risks with upcoming deployments completed by other teams and mediated an alternative solution.• Became the key contact on reviewing releases by the vendor and provided feedback on ways to improve. Reviewed simulator testing, which was incorporated into the Migration to AzureDevOps-React Project.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia