- Analyze customer concerns and identify emerging issues while working with suppliers to find root cause and define and implement the corrective actions; reduced customer concerns by 20% per quarter as a result of self-directed failure analysis. - Provide technical support to the customer service team to resolve the issues reported from customers; continuously keeping the company’s field failure percent below designated KPIs. - Coordinate field repairs, develop repair instructions, and training for repair technicians and coordinate parts return for root cause analysis.- Present analysis and data weekly to the leadership team focusing on customer concerns, trends, cost of quality, and ultimate corrective actions.- Tracking corrective actions for electronic components like SBC’s, power supply and the final product assembly.- Visit supplier to audit SBC’s assembly and final product assembly line, review line performance and final test results.- Lead investigation for failures in LCD’s, SBC’s involving the suppliers to analyze the returned components.

➤ Managing a global, multisite team of 7 Advanced Quality Engineers (AQE) in North America and co-leading Plant Quality Engineers in assignments, project coordination, and advanced quality planning.➤ Leading a multidisciplinary team in the analysis and implementation of effective corrective actions as well as the execution of Quality Planning/APQP processes to secure client product approval.➤ Determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications while assessing customer requirements, setting customer service standards, and ensuring that they are met.➤ Providing risk assessment based on reviews of product validation plan internally and to customers, negotiating quality agreements while overseeing sampling to customers and approving/releasing parts for OEM tests.➤ Specifying quality requirements of raw materials with suppliers and ensuring that manufacturing processes comply with standards at both national and international levels to meet customer and company requirements.➤ Overseeing final approvals of the first prototype prior to releasing it internally and to customers to ensure compliance with customer standards and requirements to enable prospective series production.➤ Successfully leading the launch of 6 new models of sunroofs with different clients in USA and Mexico including achieving on-time completion for all phases of the product launch and keeping launch KPIs at or below targets.➤ Achieving 100% customer approvals meeting fulfillment requirements including part supplier approvals and fixture completion to deliver contracted products on time with no customer rejections.➤ Driving the multidisciplinary team in failure prevention, failure analysis, and corrective actions to achieve less than 50 parts per million for ramp-up performance while providing effective solutions to roadblocks.

➤ Planned and executed quality concepts in accordance with customer specific requirements and company standards as well as implemented and developed the service process while serving as the owner of the Service Control Plan.➤ Initiated and championed customer 8D reports for root cause analysis as well as corrective and preventive actions, carried out internal/external document process audits, and verified their efficiency.➤ Optimized quality planning processes as well as aligned key processes and documentation for service processes such as process flows, PFMEA, CP, process sheets, inspection sheets, and safe launch checklists.➤ Managed customer KPI reporting through scorecard management and scorecard predictions for services.➤ Reduced warranty expenses by over 36% from $5.5M to $3.7M through technical factor reductions as a result of successful warranty analysis of returned parts to keep warranty expenses below 0.8% of sales.➤ Developed company warranty standards as well as controlled the warranty representative's status of education in the plants according to customer- and Webasto-specific requirements for warranty analysis and approvals.➤ Reduced the number of field failed parts from 25,000 to 19,000 claims through effective corrective actions implemented to avoid recurrence as well as kept the number of No Trouble Parts under 10 through returned parts analysis.➤ Nominated by Nissan as the Best Practice supplier in warranty system, kept warranty KPIs under target by 17%, and achieved 98 points out of 100 in the Mercedes Benz warranty audit and used as benchmark with other suppliers.

➤ Worked with operating staff to establish standards, systems, and procedures, investigated or set standards for quality, health, and safety while acting as a catalyst for improvements in performance and quality.➤ Created product quality documentation for control plans, test instructions, and optimization of the quality planning processes and FMEA to reduce the possibility of creating non-conformance products.➤ Participated in feasibility commitments, risk analyses, and creation of book of duty/implementation of processes as well as coordinated tasks for creation of documentation for product and process release (PPAP) to get customer approvals.➤ Interfaced with VP of operations to ensure that all facilities follow quality control guidelines and policies including stablishing and maintaining documentation for product handling and manufacturing procedures.➤ Reduced the number of customer rejections in 8 different programs through effective problem analysis and corrective actions keep customer-rejected parts below 45 parts per million versus a target of 50 ppm.➤ Developed, deployed, and executed quality policies, objectives, and plans for facility including implementing or managing all QMS processes for regulatory and client standards compliance.➤ Managed the quality releasing staff and implemented and managed training for employees at multiple facilities while developing and maintaining all quality documentation amid procedures for the QMS at the facility level.➤ Functioned as the quality department subject matter expert, initiated corrective and preventative actions and supporting IQ/OQ/PQ with equipment qualification and validation processes.

Advanced Quality Engineering Manager and Supplier Quality Manager – Dura Convertible Systems – 04/1996 to 03/2002Product Engineer – Industrias IAMSA (Johnson Controls) – 04/1991 to 03/1996