Mario Rivera Email & Phone Number

Gulf Shores, Al, Us

Mobile, Alabama, United States

Managed front of house staff of 70+ employees. Implemented system of controls to bring bar costs down 7% within 6 weeks and maintain cost savings throughout my tenure while increasing revenue 3% Initiated new training for host staff resulting in decreasing weekend wait times by 28% and increasing guest counts by 20%.Performed monthly trainers meetings and testing & validation of trainers

Created original restaurant concept ( Lucky Dog's Grill) Contract negotiations, incorporation filing, licenses and permitsDesigned logo and menu layout, programmed POS systemMenu development, recipes, operating procedures, advertising, and promotionsHiring, training, and new store opening

Training Store Manager monitored MIT training and certification of in store trainers and corporate opening trainersDeveloped and cross-trained key employees, several promoted to managementMaintained secret shopper scores to a 98% average for entire tenure

Mobile, Alabama Area

Performed Human Resource functions for 50-60 employees including payroll & benefits Facilitated employee orientations and safety meetingsResponsible for selection and certification of trainers

Kitchen Manager-1992-1994 Managed all food ordering and receiving. Hiring, scheduling,and training BOH staff of 14. Promoted to Assistant Manager 1994-1996Opened new store in Gulf Shores, AL. 1995