- Leading the implementation of 15 comprehensive IT projects, encompassing infrastructure, hardware, and software, with a total budget of approximately $8 M- Skillfully managing vendor relationships and adeptly negotiating contracts for the procurement of hardware and software, ensuring optimal value and cost-effectiveness.- Proactively identifying and addressing problematic areas, implementing strategic solutions in a timely manner to enhance overall operational efficiency.- Championing and supporting all-encompassing project initiatives to successfully meet and exceed Hotel targets.- Execute and supervise comprehensive cybersecurity measures, guaranteeing the protection of guest data and upholding the integrity of IT systems.

- Oversaw the successful implementation of new projects and the day-to-day operations at Hilton Marsa Alam.- Directed the comprehensive renovation of Hilton Hurghada Plaza, overseeing the transformation of the IT infrastructure - Played a key role in supporting pipeline delivery by offering expert technical services to ASO, GMs, and other relevant stakeholders, particularly during the Pre-Opening Phase.- Developed and maintained robust disaster recovery and contingency plans to ensure operational resilience.- Conducted thorough audits of systems, optimizing their functionality to enhance overall efficiency.- Collaborated closely with decision-makers in various departments to identify, recommend, develop, implement, and support cost-effective technology solutions across the organization.- Led operational and strategic planning for the IT department, encompassing business requirements, project planning, and the effective allocation of resources through negotiation and organization.

As the Project Manager overseeing the implementation of IT infrastructure for a project with a budget exceeding $4M, my key responsibilities and achievements include:- Coordinating and planning the training schedule for the relevant department to ensure comprehensive skill development and readiness for operational requirements.- Thoroughly evaluating and signing off on all in-house operational systems and the computer room in strict adherence to Hilton Standards, ensuring compliance with organizational protocols.Approving and overseeing the AVAYA PBX system and associated infrastructure, ensuring seamless integration and optimal performance.- Successfully implementing and migrating to Global Active Directory and Microsoft Outlook (Exchange mail system), contributing to streamlined communication and enhanced efficiency.- Skillfully negotiating maintenance agreements in alignment with the IT budget, demonstrating a strategic and cost-effective approach to service management.- Diligently investigating and reporting software problems to the appropriate stakeholders, including vendors, regional, area, or corporate offices, ensuring prompt resolution.- Efficiently managing routine audits, backup systems, servers, and software, ensuring the integrity and security of IT operations.- Focusing on elevating the quality of guest technology service to achieve the highest SALT (Satisfaction and Loyalty) score, aligning IT initiatives with customer satisfaction goals.- Developing and managing a comprehensive Bi-annual contingency plan, ensuring preparedness for unforeseen circumstances and minimizing potential disruptions.- Strategically overseeing, planning, and monitoring IT budgets on a monthly basis, aligning financial objectives with organizational goals.- Leading in delegating and overseeing the work of the IT team through a rigorous Bi-annual evaluation process, ensuring alignment with organizational objectives and individual performance standards.

Instrumental in orchestrating the design and planning of network infrastructure tailored to meet the specific needs of guests within meeting rooms. Expertise encompasses a spectrum of critical systems, including: - Collaborating in the installation and implementation of the ONQpm system, ensuring seamless integration into operational workflows.- Demonstrating comprehensive proficiency in the Audit Wizard system, contributing to accurate and efficient auditing processes.- Possessing extensive knowledge of Sophos Client and Server, ensuring robust cybersecurity measures across network environments.- Managing the installation, operation, and maintenance of the Micros system, a critical component of streamlined hotel operations.- Overseeing the installation, operation, and programming of the Ving Card system, essential for secure and efficient access control.- Active participation in the annual SOX audit, contributing to the attainment of a favorable "green area" status.- Vigilantly monitoring all new systems installations during the pre-opening phase, ensuring adherence to quality and operational standards.- Supervising the timely installation of the IBAHn System (ETV, HSIA “In-Room & Public Areas), ensuring alignment with project timelines.- Possessing comprehensive knowledge of the Mitel PBX system, essential for effective communication infrastructure.- Coordinating the development and execution of the first Contingency Plan post-opening, ensuring operational resilience.- Managing the TMs call accounting system and voice mail system, including hardware installation, software installation, and programming.

In the capacity of overseeing the network project, I undertook the responsibility of receiving the project from the network design company, conducting a comprehensive examination of the hotel network. My professional experience includes:- Active involvement in the ONQ system, playing a key role in the installation and implementation process, ensuring seamless integration into the operational framework.- Possession of in-depth knowledge regarding the Auditwizard system, contributing to meticulous auditing processes.- Proficiency in Sophos Client and Server, ensuring robust cybersecurity measures across both client and server environments.- Management of the Micros system, encompassing installation, operation, and ongoing maintenance, crucial for the streamlined functioning of hotel operations.- Oversight of the installation, operation, and programming of the VingCard system, a pivotal component in secure access control.- Association with all new installations during the opening phase, ensuring meticulous attention to detail and alignment with project timelines.- Supervision of the installation for the IBAHn System (ETV, HSIA “In-Room & Public Areas), adhering strictly to established schedules.- Comprehensive knowledge of the Mitel PABX system, facilitating effective communication infrastructure within the hotel.- Coordination of the initial Contingency Plan after the opening, contributing to operational resilience and preparedness for unforeseen circumstances.- Management of the TMs call accounting system and voice mail system, including hardware installation, software installation, and programming, to optimize communication systems.

- Led the creation and implementation of comprehensive account and accounting policies, ensuring a structured and secure operational environment.- Orchestrated the installation and design of network printers, optimizing printing efficiency and accessibility within the network infrastructure.- Established and enforced rigorous data security procedures, including robust backup processes, to safeguard against potential data breaches and ensure the integrity of sensitive information.- Provided dedicated support for Theove Hotels Management program, showcasing expertise in Front Office, Reservation, Accounting, Stores, Call Account, and Payroll, contributing to the seamless integration and optimal performance of critical systems.

- Providing expert assistance for the Call Account system, ensuring seamless operation and troubleshooting when needed.- Offering dedicated support for the Attendance System, ensuring accuracy and reliability in tracking attendance data.- Overseeing hardware-related tasks, including installation, printer management, troubleshooting, and driver maintenance to ensure optimal functionality.- Managing network maintenance operations, encompassing the creation of accounts, groups, account policies, and permissions to maintain a secure and efficient network infrastructure.- Engaging in strategic sales and marketing initiatives for software products, leveraging a comprehensive understanding of their features and benefits.- Playing a key role in the setup of networks, involving the creation of accounts, groups, and management files for both services and clients.- Providing essential support for the Fire Alarm system, ensuring its functionality and readiness for emergency situations.- Offering specialized assistance for the Talley Accounting system, contributing to accurate financial management.- Taking charge of all hardware-related responsibilities, including installation, and troubleshooting drivers to maintain a robust and efficient hardware environment.