• Led the end-to-end development of a self-serve invoice management system, prioritizing business and systems requirements, scope, budget, feature release schedule, and QA• Defined KPIs and executed measurement techniques to identify profitable customer segments through A/B testing and data-driven metrics, leading to a 21% increase in yearly revenue• Worked with customers to turn their requirements into functional specifications, taking input from cross-functional teams to refine the product roadmap, ensuring alignment with business objectives and technical feasibility• Implemented an inbound marketing strategy as part of our sales funnel through a blog and a YouTube channel with over 16 thousand subscribers and 2.6 million views

• Managed 30+ direct reports, including academic and administrative staff, to run an AACSB-accredited, top-ranked program serving over 400 undergraduate students with an average offering of 40 courses per semester• Addressed and resolved issues for a variety of stakeholders at multiple levels of the organization, collaborating with 8 functional departments to reach the Business School’s KPIs and maintain AACSB accreditation standards• Implemented workshops to prepare students for the federal standardized exam required for graduation, which increased the passing rate from 74% to 100% • Designed and implemented a Google integration using apps script, reducing the amount of time dedicated to scheduling courses by 35%

• Consistently ranked as a top performer by faculty and students. Recognized for a rigorous and dynamic teaching style, and for fostering an engaging learning environment. In 2022, received a rating of 4.86 out of 5, placing in the top 2% • Designed the syllabus and developed the course materials for the following courses: Entrepreneurship and Innovation, Identifying New Business Opportunities, Strategy and Multinational Businesses, International Strategy, and Personal Finance. Four of those syllabi were selected to become the standard for other professors teaching these courses

• Negotiated exclusive representation agreements between distributors in Mexico and factories in Canada and the United Kingdom for x-ray detection systems in the security and food safety industries, setting the foundation for a multimillion-dollar business venture• Trained technicians and sales representatives in the functionalities, operation, maintenance and safety standards of x-ray inspection systems, supporting the company's expansion into new product lines by allowing the personnel to acquire knowledge not available to them in their language

• Led a multidisciplinary team of 20+ people, with 12 direct reports, in the development and implementation of logistics software for vehicle routing optimization, resulting in 31% fewer kilometers traveled, 20% higher vehicle occupancy, and 28% more on-time deliveries for companies with nationwide distribution networks in Mexico• Implemented Agile development methodologies and business practices at every level of the organization, breaking a 3-year development stall and bringing the product to market in 4 months • Successfully negotiated a 30% salary increase for the entire product team with the startup’s owners, increasing the team's morale, productivity, and retention rate• Led the design of a data visualization module to display live and historic data for relevant logistics KPIs, resulting in higher rates of product buy-in at the executive level in our target customer segment and leading to our first sales

• Delivered a comprehensive business model for an e-commerce startup focused on creative apparel for professional chefs, providing the owners with a structured go-to-market strategy that included branding, financial analysis, sales planning, segmentation and marketing research

• Scheduled and monitored project deliverables for Cisco’s largest and most challenging LATAM account (Telmex), acting as a liaison between levels of management on both organizations• Provided relevant reporting by identifying the needs of each stakeholder and customizing each deliverable to fit their priorities, reducing the length of management meetings by 50% • Proactively implemented a monthly overview report for one of Cisco's largest and most challenging accounts, improving the customer's sense of transparency and control, and leading to an increase in sales worth over $500k USD• Implemented smooth and efficient channels of communication between both organizations, reducing the risk of missing deadlines, increasing the quality of the project deliverables, and strengthening the team’s accountability• Influenced the account’s roadmap through informal authority, by providing practical examples to support my recommendations for handling relations with the client and managing the team’s operation• Mitigated risk by leading post-mortem analysis of high-priority cases and by interacting with escalation engineers based globally