Mario Romeo

Mario Romeo Email and Phone Number

Remediation Manager ME BOQ Group (Retail Banking) @ Bank of Queensland
australia
Mario Romeo's Location
Greater Melbourne Area, Australia
Mario Romeo's Contact Details

Mario Romeo work email

Mario Romeo personal email

n/a
About Mario Romeo

I have over 15 years’ experience in managing customer service oriented teams in the Financial Services industry, with excellent skills in the following:  Customer experience management. Confident communicator. Experienced in liaising with stakeholders and all levels of management. Strong communication and personal skills. Effective time management and foresight to meet goals and deadlines under pressure. I am a confident team leader with excellent interpersonal skills. I enjoy leading teams and meeting challenges. I am patient and a careful listener as I believe it is the key to providing great service. I always maintain a calm disposition and greatly enjoy solving problems with a win/win outcome.

Mario Romeo's Current Company Details
Bank of Queensland

Bank Of Queensland

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Remediation Manager ME BOQ Group (Retail Banking)
australia
Website:
boq.com.au
Employees:
2622
Mario Romeo Work Experience Details
  • Bank Of Queensland
    Remediation Manager
    Bank Of Queensland Dec 2022 - Present
    Melbourne, Victoria, Australia
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  • Bank Of Queensland
    Senior Analyst, Operational Risk & Compliance Me Boq Group | Retail Banking
    Bank Of Queensland Feb 2022 - Dec 2022
    View
  • Me Bank
    Customer Actions Leader
    Me Bank Jul 2018 - Feb 2022
    Melbourne, Australia
    Leading a team of Remediation Consultants building and executing remediation efforts for the bank. We are 'making it right for customers past, present and future.
    View
  • Me Bank
    Customer Relations Leader
    Me Bank Jan 2017 - Jun 2018
    Leading a team of 12 Customer relations officers processing customers feedback. Ensuring complaints via IDR and EDR including the ombudsman are resolved.
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  • Me Bank
    Team Leader Transaction Banking
    Me Bank Jan 2015 - Jan 2017
    Elizabeth Street Melbourne Vic
    Managing a team of 12, charged with the smooth processing of all transfers of funds in and out of the bank.
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  • Me Bank
    Team Leader - Loan Discharges
    Me Bank Jan 2012 - Jan 2015
    Managing a team of 15 discharge and loan variation consultants.Liaising with internal and external stakeholdersManaging the relationships with third party providers.I am currently leading the team(s) through an integration process that will combine two administrative teams and achieve efficiencies'. I look forward to further challenge as changes to our banking systems take effect during the year.
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  • Liberty Financial Pty Ltd
    Principal Complaints Officer And Team Leader — Customer Service
    Liberty Financial Pty Ltd Feb 2008 - Apr 2011
    Melbourne Vic
    I was a Team leader of a Customer Service team of eight and the Principal Complaints Officer. I managed the relationship with our external dispute resolution provider. Main liaison between customer service staff and stakeholders. Responsible for the continuous improvement of service team processes and the coaching and mentoring of the team..
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Mario Romeo Skills

Credit Risk Retail Banking Credit Commercial Banking Banking Management Stakeholder Management Leadership Loans Coaching Customer Service Financial Services Relationship Management Financial Risk Risk Management Business Relationship Management

Mario Romeo Education Details

Frequently Asked Questions about Mario Romeo

What company does Mario Romeo work for?

Mario Romeo works for Bank Of Queensland

What is Mario Romeo's role at the current company?

Mario Romeo's current role is Remediation Manager ME BOQ Group (Retail Banking).

What is Mario Romeo's email address?

Mario Romeo's email address is ma****@****.com.au

What schools did Mario Romeo attend?

Mario Romeo attended Agsm, Spherion Training Institute, La Trobe University.

What skills is Mario Romeo known for?

Mario Romeo has skills like Credit Risk, Retail Banking, Credit, Commercial Banking, Banking, Management, Stakeholder Management, Leadership, Loans, Coaching, Customer Service, Financial Services.

Who are Mario Romeo's colleagues?

Mario Romeo's colleagues are Cameron Skepper, Peter Christo, Christine O'brien, Elizabeth Davey, Kush Arora, Scott Poynting, Kateena S..

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