• Over 25 years experience in the Information Technology Sector. Expertise in management, planning, consulting, development, security, implementation, operation, audit and infrastructure integrating the complete life cycle of the software application. • Collaborates with the users and business partners to ensure IT services and initiatives are been aligned and effectives.• Focus in financial management: expense controls/reductions, budgets, business cases, contracts.• Skilled in change/incident management and Service Level Agreements (SLA).• Employs Key Performance Index (KPI) and goals to optimize service delivery, customer perception and risk mitigation.• Manage the efforts to ensure and safeguard business operations by providing a stable, secure and green corporate IT environment• Expert to expedite project execution and optimize results. • Understanding of emerging technologies and their practical deployment to achieve business goals.• Experienced IT infrastructure with the following models: ITIL, COBIT, PMI, SOX and BSC. • University Professor for courses in technical disciplines of Computer Science and Systems Analysis at UNIB, UNIFAI, FASP, St. Camilo and FIAP (seven years in the night shift).
Listed skills include Business Intelligence, It Management, Itil, It Service Management, and 21 others.